Epson 2000 Printing and Copying Problems

12-6 Troubleshooting

R4C428_V2

long.bk Rev_C

A5 size TRBLE.FM

1/14/00 Pass 2

LProof Sign-off:

tantoname _______

leadername _______

editorname _______

Compare the quality of the printed check page with the sample

shown below. If there are no print quality problems, such as gaps

or missing segments in the test lines, the EPSON Stylus Scan itself

is all right and the problem probably lies in the software settings,

application settings, the interface cable (be sure to use a shielded

cable), or the computer itself.

The above sample is in black and white, but the actual chec k page prints

in color (CMYK).

If the check page does not print satisfactorily as shown below,

there is a problem with the EPSON Stylus Scan. For example, if

any segment of the printed lines is missing, there could be a

clogged ink nozzle or a misaligned print head.

The above sample is in black and white, but the actual check pattern print s

in color.

Printing and Copying Problems

Refer to the appropriate section for solutions to printing and

copying problems.

segments are missing

Contents

Main Reference Guide Reference Guide R4C428_V2 Rev_C Where to Find Information Rev_C All in One Product Page Contents iv Page vi R4C428_V2 Page viii Chapter 1 EPSON Stylus Scan Parts and Functions 1-2 Stylus Scan Parts and Control Panel Functions EPSON Stylus Scan Parts and Functions 1-3 1-4 Control Panel Buttons P EPSON Stylus Scan Parts and Functions 1-5 A5 size PARTS.FM E R y P S E B A j Page Chapter 2 Safety Instructions 2-2 Declaration of Conformity Important Safety Instructions 2-4 A Few Precautions When using the Stylus Scan When handling the ink cartridges When choosing a place for the Stylus Scan 2-6 E NERGY S w S c Warnings, Cautions, and Notes Chapter 3 Loading the Paper 3-2 Loading Paper Loading Plain Paper Loading Special Paper and Other Media 3-4 R4C428_V2 Loading the Paper 3-5 A5 size PAPER.FM The loading capacity for EPSON special media is explaine d below. 3-6 About special media cleaning sheets Loading Envelopes 3-8 Using EPSON Photo Paper Loading Photo Paper Removing the perforated margins 3-10 Loading the Paper 3-11 4 x 6 inch 3-12 200 x 300 mm Storing EPSON Photo Paper Chapter 4 Using the Printer Software for Windows 4-2 Printer Software Introduction Getting more information Accessing the printer software From Windows applications From the Windows Start menu Making Changes to Printer Driver Settings 4-4 Making the Media Type setting Using the Printer Software for Windows 4-5 Plain Paper 360 dpi Ink Jet Paper Photo Quality Ink Jet Paper 4-6 R4C428_V2 Photo Paper Photo Quality Glossy Film Ink Jet Transparencies Matte Paper-Heavyweight Using the Automatic setting 4-8 Using the Photo Enhance mode Using the Custom mode Using the Advanced settings 4-10 Making Advanced settings Saving and deleting your settings 4-12 Using your saved settings Previewing your printout Using the Printer Software for Windows 4-13 4-14 Modifying the printout style Using the Printer Software for Windows 4-15 Using the Paper menu settings You can make the following settings on the Paper menu. 4-16 Fitting your document to the paper size You can select from the following settings: Using the Printer Software for Windows 4-17 Printing two or four pages on one sheet To print more than one page on the piece of paper, you should make the following settings: 4-18 Printing posters Printing a watermark on your document Page 4-20 Using the Printer Utilities Page 4-22 Status Monitor 3 Nozzle Check Head Cleaning Print Head Alignment Printer and Option Information 4-24 Speed & Progress High Speed Copies Show Progress Meter Using the Printer Software for Windows 4-25 Monitoring Preferences You can make the following settings: 4-26 Getting Information Through Online Help Accessing help from your application Accessing help from the Start menu Increasing the Print Speed General tips 4-28 The table below shows the factors related to print speed only. Using the High Speed Copies feature Page Chapter 5 Checking Printer Status and Managing Print Jobs for Windows 5-2 Using the Progress Meter EPSON Printing Tips Error messages Using the EPSON Spool Manager 5-4 Using EPSON Status Monitor 3 Accessing EPSON Status Monitor 3 Viewing information in EPSON Status Monitor 3 Page Chapter 6 Using the Printer Software for Macintosh 6-2 Printer Software Introduction Making Changes to Printer Driver Settings Page 6-4 Making the Media Type setting Using the Printer Software for Macintosh 6-5 Plain Paper 360 dpi Ink Jet Paper Photo Quality Ink Jet Paper 6-6 Photo Paper Photo Quality Glossy Film Ink Jet Transparencies Matte Paper-Heavyweight Using the Automatic mode Using the Photo Enhance mode 6-8 Using the Custom settings Using the Advanced settings Making the Advanced settings 6-10 Saving and deleting your settings Using your saved settings 6-12 Changing the page setup You can make the following settings in the Pa ge Setup dialog box. Defining a custom paper size 6-14 Modifying the Page Layout Fitting your document to the paper size Printing two or four pages on one sheet 6-16 Printing posters Printing a watermark on your document 6-18 Setting the Print Time 6-20 Previewing your Printout Using the Printer Software for Macintosh 6-21 The Preview dialog box contains six icon buttons you can use to perform the following functions. 6-22 Saving Print Data in Files Using the Printer Utilities for Macintosh 6-24 EPSON StatusMonitor Nozzle Check Head Cleaning Print Head Alignment Configuration Page Chapter 7 Checking Printer Status and Managing the Print Jobs for Macintosh 7-2 Using the EPSON StatusMonitor Accessing EPSON StatusMonitor Making Configuration settings 7-4 A5 size STATM.FM 3. Click the Configuration button. The Configuration Settings dialog box appears. This dialog box allow you to make the following settin gs. Using EPSON Monitor3 Accessing EPSON Monitor3 7-6 Managing print jobs with EPSON Monitor3 Changing the priority of print jobs 7-8 Chapter 8 Scanning 8-2 Loading the Document Loading normal media Loading thin or fragile media 8-4 Scanning Basics Using EPSON SMART PANEL 8-6 Photo Print (Windows) / PrintFun (Macintosh) FAX Page Page 8-10 Scan for Creativity Scanning from software applications using EPSON TWAIN Accessing EPSON TWAIN Using EPSON TWAIN 8-12 Making EPSON TWAIN settings Quality Resolution Document Size OCR/Line Art menu settings Photo menu settings Page Chapter 9 Copying 9-2 Loading the Paper Using the EPSON SMART PANEL Copy Utility Accessing the Copy utility 9-4 Making copy settings in the Copy utility Making paper and document settings Media Type Paper Size Document Type 9-6 Making other basic settings Reduce/Enlarge Quality B&W/Color Using Stylus Scans Control Panel Making the magnification setting 9-8 Making the copy mode setting Adjusting the paper size Checking by printing a page 9-10 Checking by using the lights on the control panel Changing the paper size for copying Copying using the control panel Chapter 10 Replacing Ink Cartridges 10-2 Replacing Empty Ink Cartridges Using the control panel o A f A o B Replacing a color ink cartridge w 10-4 Page 10-6 R Replacing a black ink cartridge Page w 10-8 Page 10-10 R Using Status Monitor 3 Replacing an Old or Damaged Ink Cartridge 10-12 E Page 10-14 E Page 10-16 Chapter 11 Maintenance 11-2 Checking the Print Head Nozzles Using the Nozzle Check utility Using the control panel buttons E 11-4 Cleaning the Print Head Using the Head Cleaning utility 11-6 Page 11-8 Using the control panel buttons 11-10 R Aligning the Print Head Calibrating Your Screen r 11-12 Cleaning the EPSON Stylus Scan 11-14 Transporting the EPSON Stylus Scan Page Page Chapter 12 Troubleshooting 12-2 Diagnosing the Problem Error indicators n A n B f S o j o A o B f S Status Monitor 3 Running a printer operation check E 12-6 Printing and Copying Problems Print and copy quality could be better Horizontal banding Vertical misalignment or banding 12-8 Incorrect or missing colors Color gaps Blurry or smeared printout 12-10 The Stylus Scan does not print or copy E All lights are off Lights came on and then went out Only the operate light is on 12-12 Paper out lights are flashing or on One of the ink out lights is flashing or on Paper does not feed correctly Paper doesnt feed Multiple pages feed 12-14 The paper jams E Paper is not ejected fully or is wrinkled Printout is not what you expected Characters are incorrect or garbled Margins are incorrect 12-16 Image is inverted Blank pages print Printing is too slow Scanning Problems Scanner does not work properly 12-18 Scanning does not begin Nothing happens when I try to scan Something is missing or incorrect in the scanned image Text is missing or is incorrectly recognized by OCR Dotted lines (no text) appear on scanned document The image is getting cropped incorrectly The image is crooked A corner of the image is missing 12-20 Scanned quality is poor Scanned images look faded when printed Scanned or copied photographs are too dark or have no detail Vertical lines are missing from the scanned image or copy Scanned image is of much poorer quality than the original Paper does not feed into or eject from the Stylus Scan properly A document is stuck in the Stylus Scans document feeder Scanning is slow 12-22 Where to Get Help For United Kingdom and the Republic of Ireland Users World Wide Web Faxon EPSON Bulletin Board Service for latest drivers and utilities 12-24 Customer and Warranty Support Pre Sales Enquiry Desk For Australian Users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer EPSON Helpdesk 12-26 For Singapore Users For Hong Kong Users Internet home page Electronic bulletin board system Technical Support Hotline For Philippines Users Page Options and Consumable Products 13-1 Chapter 13 Options and Consumable Products 13-2 Options Interface cables Consumable products Options and Consumable Products 13-3 A5 size OPTN.FM Ink cartridges You can use the following cartridges with your Stylus Scan. The product numbers of ink cartridges vary by location. EPSON special media 13-4 Appendix A Tips for Color Printing A-2 Basics of Color Properties of color Synchronizing monitor colors and printer colors Page A-4 Process of color printing Dithering Error diffusion Image Resolution and Image Size A-6 Guidelines for Using Color A-8 Know WHO your readers are and WHAT your purpose is Know WHEN to use color Decide WHERE color will most benefit your document Know WHY you are using color Know HOW to select colors A-10 Appendix B Product Specifications B-2 Printing Paper Product Specifications B-3 Paper specifications Single sheets: Index cards: Envelopes: B-4 Page B-6 Product Specifications B-7 Mechanical Ink Cartridges Black ink cartridge (S020189) B-8 Product Specifications B-9 Scanning Electrical B-10 Check the label on the back of the EPSON Stylus Scan for the voltage information. Environmental Product Specifications B-11 Initialization Methods The scanner can be initialized (returned to a fixed set of conditions) in the following ways: Safety standards: Safety Approvals B-12 Interface Specifications Your Stylus Scan is equipped with an 8-bit parallel interface and a USB interface. Parallel interface The built-in parallel interface has the following ch aracteristics. Product Specifications B-13 USB interface Optional USB Cable The specifications below apply to the optional USB cable (C83623). B-14 System Requirements For PCs For Macintosh computers B-16 Glossary 1 Glossary 2 Glossary 3 4 Glossary 5 Page IN-1 Index A B C E L M N O P Page Page Reference Guide Reference Guide