26 Solving Problems
Problems and Solutions
Check the solutions below if you’re having trouble using your printer.

Printing Problems

■Make sure the WorkForce 40 Series is selected as the default printer in your
application program.
■For USB printing, make sure the USB cable is connected securely at both
ends. For network printing, see the Network Installation Guide.
■Make sure the printer cover is closed.
■Make sure your paper is loaded short edge first and is positioned against the
right side with the edge guide against its left side. Don’t load paper above the
arrow mark inside the left edge guide.
■Make sure the paper size settings are correct for the paper you loaded.

Paper Feeding Problems

■If paper doesn’t feed, remove it from the sheet feeder and fan the stack. Reload
it against the right side, then press in the tab on the left edge guide and slide it
against the paper. Make sure the paper is not above the arrow mark inside
the left edge guide.
■Load only up to the recommended number of sheets. If you’re printing on
both sides of the paper, try loading fewer sheets.
■If multiple pages feed at once, remove the paper from the sheet feeder, fan the
edges to separate the sheets, then reload it.
■Do not load paper with holes punched in it.
■If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, turn off the printer.
3. Open the printer cover and remove the jammed paper, including any torn
pieces. Check for any paper under the far-left side of the cover.