Software Technical Support
Software | Telephone* | Internet and |
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EPSON Scan | U.S. | support.epson.com |
| (562) |
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| Canada |
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| (905) |
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| 6 AM to 6 PM, |
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| Pacific Time, |
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| Monday to Friday |
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EPSON Smart Panel | (510) | www.newsoftinc.com |
Presto! BizCard | Fax: (510) | contactus@newsoftinc.com |
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ABBYY FineReader | (510) | www.abbyyusa.com |
Sprint | Fax: (510) | support@abbyyusa.com |
| ||
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Adobe Photoshop | Windows | www.adobe.com/support |
Elements | (206) |
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| Macintosh |
|
| (206) |
|
| 6 AM to 5 PM, |
|
| Pacific Time, |
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| Monday to Friday |
|
* Toll or long distance charges may apply.
Problems?
First, check the ] Start button light on the scanner.
Flashing green Warming up or scanning.
Green | Ready to scan. |
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|
Flashing red | Make sure the transportation lock is unlocked (see |
| section 3). |
Try restarting your computer and turning the scanner off and then on again.
If the red light is still flashing, contact your dealer or Epson.
Off | Make sure the scanner is connected to your computer and |
| the power switch is turned on. |
|
|
If your problem is listed here, try these suggestions.
The New Hardware Wizard | Click Cancel and follow the steps in “Install the |
appears on your screen. | Software” on the other side of this sheet. |
| Disconnect the scanner before installing the |
| software. |
|
|
You see a message about | Click the x in the corner of the message to close it. |
a | Your scanner will work correctly, although not at |
in Windows XP. | maximum speed. |
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|
You see an error message | Make sure the scanner is connected to your |
when you try to scan, or | computer, plugged into a power source, and the |
the scanner doesn’t scan. | power switch is turned on. |
| Make sure the transportation lock is unlocked (see |
| section 3). |
| Uninstall your scanner software. Then follow the |
| instructions on the other side of this sheet to |
| reinstall it. |
|
|
You can’t scan negatives | Make sure the film adapter cable is connected to |
or slides. | the scanner (see section 3) and the reflective |
| document mat is removed. |
| Try using the Home or Professional Mode. Make |
| sure the Document Type or Film Type matches |
| what you’re scanning: either Color Negative Film, |
| B&W Negative Film, or Positive Film (for slides and |
| transparencies). |
| Also, make sure the scanner glass is clean and the |
| film holder is positioned correctly. |
Epson is a registered trademark and EPSON Smart Panel is a trademark of Seiko Epson Corporation. Perfection is a registered trademark and SoundAdvice is a service mark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
© 2004 Epson America, Inc. 5/04 |
Printed in xxxxxx