B4400/4500/4600 User’s Guide
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Troubleshooting

Status and error messages

Your printer has been designed to give you helpful status
feedback not only during normal operation, but also if a
printing problem occurs so that you can take appropriate
corrective action.
B4400
Both status and error messages are displayed in your chosen
language in the Status Monitor, error messages being
accompanied by the appropriate flashing of the Error
indicator. You can set the Status Monitor to pop up on your
computer screen when an alert condition occurs from the
Preferences tab in the Status Monitor.
B4500, B4600
The LCD on the printer operator panel provides the self-
explanatory status and error messages in your chosen
language. The Ready indicator goes out when an error
message appears.

Paper Jams

Provided that you follow the recommendations in this guide on
use of print media, and you keep the media in good condition
prior to use, your printer should give years of reliable service.
However, paper jams occasionally do occur, and this section
explains how to clear them quickly and simply.
Jams can occur due to paper misfeeding from a paper tray or
at any point on the paper path through the printer. When a jam
occurs, the printer immediately stops, and the operator panel
informs you of the event. If printing multiple pages (or copies),
do not assume that having cleared an obvious sheet that
others will not also be stopped somewhere along the path.
These must also be removed in order to clear the jam fully and
restore normal operation.
The printer may experience a paper jam in one of three areas.
•INPUT JAM - paper has failed to leave the selected feed
tray and enter the internal paper path of the printer. A
typical message indicates a paper jam and identifies the
tray to check.