Solving Remote Control Problems

The projector doesn’t respond to remote control commands.

Make sure you’re within about 30 feet of the projector, and the remote control is not angled away from the projector by more than 30° in any direction.

You may need to replace the remote control’s batteries (see page 20).

Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in direct sunlight.

Turn off nearby equipment that emits infrared energy, such as a radiant room heater.

Where To Get Help

Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you can access troubleshooting information, download product documentation, and receive technical advice through e-mail.

To use the Epson PrivateLine Support service, call (800) 637-7661and enter the PIN on the Epson PrivateLine Support card that came with your projector. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday

Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday Toll or long distance charges may apply.

Before you call, please have the following information ready:

Product name (Epson PowerLite Pro Cinema 800)

Product serial number (located on the bottom of the projector)

Computer configuration, if you’re connected to a computer

Description of the problem

You can purchase screens, carrying cases, or other accessories from an authorized Epson reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).

60 Problem Solving