
Diagnosing Printer Problems
First, check the printer’s lights as described below, or run a printer check as described on page 35.
Lights | Explanation | |
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Green P power light | The printer is receiving a print job, replacing an ink cartridge, | |
flashes | charging ink, or cleaning the print head. | |
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Red b error light is | Your paper ran out, ink ran out, or paper is jammed. You may also | |
on | see a message on your screen. | |
| ■ | If paper is out, load more paper, then press the |
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| b maintenance button to resume printing. |
| ■ If paper is jammed, press the b maintenance button | |
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| to eject the paper. If that doesn’t work, turn off the printer, |
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| open the cover, and pull the paper out from the front, including |
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| any torn pieces. Then turn on the printer, reload paper, and |
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| press the b maintenance button. |
| ■ If you see an ink out message on your screen, you need to | |
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| replace one of your ink cartridges. Replace the cartridge as |
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| described on page 25. |
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Red b error light | One of the ink cartridges is low. Make sure you have a replacement | |
flashes | cartridge. To determine which cartridge is low, check the ink level | |
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Green P power | Paper may be blocking movement of the print head. Turn off the | |
light is off and red | printer, open the cover, and remove any jammed paper or other | |
b error light is on | foreign objects. Then turn the printer on again. If the lights are still | |
| on, contact your dealer or EPSON; see page 46 for contact | |
| information. | |
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Green P power light | The printer may have an internal error. Turn off the printer, wait a | |
and red b error light | few seconds, and turn it on again. If the lights are still flashing, | |
flash | contact your dealer or EPSON; see page 46 for contact information. | |
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Green P power light | One of your ink cartridges is installed incorrectly. Follow the | |
and red b error light | instructions beginning on page 27 to remove and reinstall the | |
are on after installing | cartridge. | |
an ink cartridge |
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Solving Problems 34