Epson C42 Series Diagnosing Printer Problems

Diagnosing Printer Problems

First, check the printer’s lights as described below, or run a printer check as described on page 35.

Lights	Explanation
Green P power light	The printer is receiving a print job, replacing an ink cartridge,
flashes	charging ink, or cleaning the print head.
Red b error light is	Your paper ran out, ink ran out, or paper is jammed. You may also
on	see a message on your screen.
	■	If paper is out, load more paper, then press the
		b maintenance button to resume printing.
	■ If paper is jammed, press the b maintenance button
		to eject the paper. If that doesn’t work, turn off the printer,
		open the cover, and pull the paper out from the front, including
		any torn pieces. Then turn on the printer, reload paper, and
		press the b maintenance button.
	■ If you see an ink out message on your screen, you need to
		replace one of your ink cartridges. Replace the cartridge as
		described on page 25.
Red b error light	One of the ink cartridges is low. Make sure you have a replacement
flashes	cartridge. To determine which cartridge is low, check the ink level
	as described on pages 25 and 26.
Green P power	Paper may be blocking movement of the print head. Turn off the
light is off and red	printer, open the cover, and remove any jammed paper or other
b error light is on	foreign objects. Then turn the printer on again. If the lights are still
	on, contact your dealer or EPSON; see page 46 for contact
	information.
Green P power light	The printer may have an internal error. Turn off the printer, wait a
and red b error light	few seconds, and turn it on again. If the lights are still flashing,
flash	contact your dealer or EPSON; see page 46 for contact information.
Green P power light	One of your ink cartridges is installed incorrectly. Follow the
and red b error light	instructions beginning on page 27 to remove and reinstall the
are on after installing	cartridge.
an ink cartridge

Solving Problems 34