Solving Problems
Checking the Printer’s Lights
If the printer’s lights come on or flash, check the explanations listed below.
Lights |
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Green | power | The printer is receiving a print job, replacing an ink cartridge, | ||
light flashes | charging ink, or cleaning the print head. |
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Red | paper | Your paper ran out. Load more paper, then press the | ||
light is on |
| paper button to resume printing. |
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Red | paper | Paper is jammed in the printer. Press the | paper button to | |
light flashes | eject the paper. If that doesn’t work, turn off the printer, open | |||
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| the cover, and pull the paper out from the front, including any | ||
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| torn pieces. Then turn on the printer, reload paper, and press | ||
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| the | paper button. |
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Red | ink light | One of the cartridges is low on ink. Check the message that | ||
flashes |
| appears on your screen to determine which cartridge is low. | ||
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| Make sure you have a replacement cartridge. |
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Red | ink light | One of the cartridges is out of ink or not installed. Make sure | ||
is on |
| you have a replacement cartridge, then follow the steps in | ||
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| your online User’s Guide to install it. |
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| If you have just installed a new cartridge, it may be | ||
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| incompatible with the printer or incorrectly installed. Reinstall | ||
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| it or replace it with the correct cartridge as described in your | ||
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| online User’s Guide. |
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Green | power | An ink cartridge is not installed correctly. Reinstall it as | ||
light and red ink | described in your online User’s Guide. |
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light are on |
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