EPSON AcuLaser CX11 Series Basic Operation Guide
Troubleshooting
Clearing jammed paper
If paper becomes jammed in the product, the Print light (green) goes off and Error light (red) is lit. The product’s LCD panel and EPSON Status Monitor 3 provide alert messages.
Clear the paper jam by following the order of the indicated cover names displayed on the control panel or EPSON Status Monitor 3.
Precautions for clearing jammed paper
Be sure to observe the following points when you clear jammed paper.
❏Do not remove jammed paper by force. Torn paper can be difficult to remove and might cause other paper jams. Pull it gently in order to avoid tearing.
❏Always try to remove jammed paper with both hands to avoid tearing it.
❏If jammed paper is torn and remains in the product, or if paper is jammed in a place not mentioned in this guide, contact your dealer.
❏Make sure that the paper type that is loaded is the same as the Paper Type setting in the printer driver.
wWarning:
❏Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE, or the surrounding areas. If the product has been in use, the fuser and the surrounding areas may be very hot.
❏Do not insert your hand deep into the fuser unit as some components are sharp and may cause injury.
Jam C (cover C)
Follow the steps below to clear paper jams at cover C.
1. Raise the scanner unit.
Troubleshooting 16