Chapter 5

Troubleshooting

Error Messages

You can identify many common problems using the Error light and error messages on your Control Panel. If this product stops working and the Error light is on, use the following table of error messages to diagnose the problem, and then try the recommended solution.

Error Messages

Problem

Solution

 

 

 

No XXX ink

The ink cartridge

Press the x Color Copy

cartridge --->

indicated in the

button. The print head

Press the Color

message is not

moves to the ink cartridge

copy button to

installed.

install position. Then open

install new ink

 

the scanner unit and install

cartridge.

 

the ink cartridge. See

 

 

“Replacing an Ink

 

 

Cartridge” on page 21.

 

 

 

XXX ink out --->

The ink cartridge

Press the x Color Copy

Press the Color

indicated in the

button. The print head

copy button to

message is empty.

moves to the ink cartridge

begin replacing

 

install position. Then open

the ink

 

the scanner unit and

cartridge.

 

replace the empty cartridge

 

 

with new ones. See

 

 

“Replacing an Ink

 

 

Cartridge” on page 21

 

 

 

Ink cartridge

Error occurs at the ink

Press the x Color Copy

error --->

cartridge.

button. The print head

Press the Color

 

moves to the ink cartridge

copy button to

 

install position. Then open

begin replacing

 

the scanner unit and

the ink

 

replace the ink cartridge

cartridge.

 

with a new one. See

 

 

“Replacing an Ink

 

 

Cartridge” on page 21.

 

 

 

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Troubleshooting 37