4-6 Maintenance and Troubleshooting
CRESSON
Rev. C
A5 size CHAP4.fm
2/16/99 Pass 0
LProof Sign-off:
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Command error
The scanner has received incorr ect commands from your
scanning software.
When this error occurs, try to rescan the d ocument. The scanner
returns to normal when it receiv es correct commands. Normal ly
you do not need to reset the scanner w hen this type of error
occurs.
Interface error
The interface setup is wrong or the scanner is not properly
connected to the printer .
When this error occurs, check the interface connection and then
push the RESET button or turn the scanner off and then back on
again to reset it.
Fatal error
This type of error indicates one of the following problems:
❏The fluorescent lamp needs to be replaced.
❏The transportation lock lever is n ot released.
❏The scanner is malfunctioning.
Check that the transportation lock lever is released and check any
installed options for problems . Next, turn the scanner o ff and then
back on again. If this does not correct the problem, consult your
dealer.
Option error
This indicates a problem with an installed option such as a paper
jam, an empty document feeder, or an open cover.
Check the option and correct the cause of the problem.