Solving Problems
See “Checking the Printer’s Lights” below to help determine what the cause of your problem may be. Then see “Problems and Solutions” on page 12.
Checking the Printer’s Lights
If the printer’s lights come on or flash, there may be a problem with your printer. Check the table below to diagnose the problem.
Lights |
| Explanation |
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Green | power | The printer is receiving a print job, replacing an ink cartridge, | ||
light flashes | charging ink, or cleaning the print head. |
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Red | paper light | Your paper ran out. Load more paper, then press the | ||
is on |
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| paper button to resume printing. |
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Red | paper light | Paper is jammed in the printer. Press the | paper button to | |
flashes | eject the paper. If that doesn’t work, turn off the printer, open | |||
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| the cover, and pull the paper out from the front, including any | ||
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| torn pieces. Then turn on the printer, reload paper, and press | ||
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| the | paper button. |
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Red | ink light | One of the cartridges is low on ink. Check the message that | ||
flashes | appears on your screen to determine which cartridge is low. | |||
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| Make sure you have a replacement cartridge. |
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Red | ink light | One of the cartridges is out of ink or not installed. Make sure | ||
is on |
| you have a replacement cartridge, then follow the steps in | ||
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| your |
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| If you have just installed a new cartridge, it may be | ||
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| incompatible with the printer or incorrectly installed. Reinstall | ||
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| it or replace it with the correct cartridge, as described in your | ||
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Green | power | An ink cartridge is not installed correctly. Reinstall it as | ||
light and red ink | described in your |
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light are on |
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