Epson V4.30 Troubleshooting

Troubleshooting 41

Troubleshooting

Projectors cannot be monitored or controlled

An e-mail message is not sent when a problem occurs

with a projector

Cause Remedy

Is the projector connected

to the network correctly?

Check that the network cable has been

connected correctly. If the cable is not

connected correctly, reconnect it.

Has the projector been set

up correctly for

connection to the

network?

Check the settings for the Network

configuration menu command.

sProjector User's Guide

Has EMP Monitor been

installed on the computer

correctly?

Uninstall EMP Monitor and then re-install it.

sp.7

Are all the projectors that

you want to control or

monitor registered?

Register the projectors. sp.10

Is the projector's Network

Monitoring or Standby

Mode configuration menu

set to ON or Network ON?

In order to use EMP Monitor to monitor and

control the projector when it is in standby

mode, the projector's Network Monitoring or

Standby Mode configuration menu must be

set to ON or Network ON.

sProjector User's Guide

Cause Remedy

Is the projector connected

to the network correctly?

Check that the network cable has been

connected correctly. If the cable is not

connected correctly, reconnect it.

Has the projector been set

up correctly for

connection to the

network?

Check the settings for the Network

configuration menu command.

sProjector User's Guide

Have the SMTP server IP

address, port number and

recipient e-mail address all

been set correctly?

Check the setting details.

Is the projector's Network

Monitoring or Standby

Mode configuration menu

set to ON or Network ON?

In order to use the mail notification function

when the projector is in standby mode, the

projector's Network Monitoring or Standby

Mode configuration menu must be set to ON

or Network ON.

sProjector User's Guide

Has a critical problem

developed causing the

projector to momentarily

stop working?

When the projector has momentarily stopped

working, it cannot send e-mail messages.

If the projector cannot be reset even after it

has been checked, contact Epson.

sProjector User's Guide

Is power being supplied to

the projector?

Check if the power supply to the location

where the projector is set up has been

interrupted, or if the circuit breaker for the

electrical outlet that the projector is

connected to has been tripped.

Contents

Main Meanings of symbols used Contents Meanings of symbols used EMP Monitor Features Using EMP Monitor Registering and deleting projectors for monitoring . . . . . . . . . . . . 10 Monitoring window layout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Appendix Page EMP Monitor Functions Operating environment Compatible computers Installing EMP Monitor A B C Operating environment Limitations imposed by a Windows Vista environment. Before starting operations Page Starting EMP Monitor A B Procedures for automatic search A B Procedures for registration A Make the necessary settings while referring to the fol lowing table. list, and then click "Edit". The following window will be displayed. B C Setting the range of addresses to do an automatic search and registration Procedures for automatic search A B Page Procedures for registration A Make the necessary settings while referring to the fol lowing table. and then click "Edit". The following window will be displayed. Page Registration by specifying an IP address (Manual registration) B C D Registering several projectors to a monitoring group all at once A B C D If the projector name or IP address changes after registration A B C For projectors that have been registered using automatic search A B Cancelling (deleting) projector registrations Monitoring using Grouping view Meanings of Grouping view icons Using the icons in Grouping view The following icon operations can be carried out in Grouping view. Monitoring using Detail list view Meanings of Detail list view icons Page Selecting display items A B C D Sorting lists Searching for desired icons (Projector list) Monitoring using the system tray A B C Displaying projectors with problem or warning statuses in a list Detectable error information differs with the projector you are using. Checking properties in detail You can check the properties of groups and projectors in detail. Displaying group properties Displaying projector properties A Displaying and deleting logs Displaying logs Deleting logs Carrying out control using control buttons Carrying out control using a web browser (Web control) A B Carrying out control using timer settings Procedures for new timer settings A B E-mail notification function settings A B Page E-mail notification of problem/warning/status The details contained in the e-mail message can consist of the following. E-mail notification of problem/warning/status Messages to inform that the projector has recovered from the error or warning statuses are sent. Application lock function Switching application lock between enabled and disabled Enabling the application lock A B Setting a password for cancelling application lock A B C Page Troubleshooting Projectors cannot be monitored or controlled An e-mail message is not sent when a problem occurs with a projector General Notices Copyright Notice Trademarks