24 Problems and Solutions
■Do not load too many sheets at once. See your online User’sGuide for more
information.
■If paper is jammed, follow these steps:
1. Gently pull out jammed paper from the output tray or sheet feeder.
2. If paper is stuck inside, lift up the scanner, remove the jammed paper and torn
pieces, then lower the scanner.
3. Press x to resume printing. If the error message does not clear, turn the printer
off and then back on.
Print Quality Problems
If you have any problems with the copy or print quality, try these solutions:
■Make sure the document is placed flat against the scanner glass and your EPSON
printer is not tilted or placed on an uneven surface.
■Load the paper printable side up (usually the whiter, brighter, or glossy side).
■Make sure your paper isn’t damp or curled.
■Use a support sheet with special paper or load your paper one sheet at a time. Remove
sheets from the output tray so not too many collect at a time.
■Make sure the type of paper you loaded matches the paper size and paper type settings
on the control panel or in your printer software (see page 12).
■For the best print quality, use Epson special paper (see page4) and genuine Epson ink
cartridges (see page18).
■If you notice light or dark bands across your printouts or they are too faint, you may
need to clean the print head (see page 17). This unclogs the nozzles so they can deliver
ink properly. Run a nozzle check as described on page16 to see if the print head needs
cleaning.
■Clean the print head as described on page17.