Epson XP-800 Cannot Receive Faxes with a Telephone Connected to Your Product

• Check that the cable connecting your telephone wall jack to your product's LINE port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• Try lowering the Fax Speed setting.

• Make sure the ECM (Error Correction Mode) setting is turned on if you are trying to send or receive a

color fax.

Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

Parent topic: Solving Faxing Problems

Related tasks

Connecting a Telephone or Answering Machine

Receiving Faxes Automatically (Auto Answer)

Selecting Fax Communication Settings

Printing Fax Reports