Ericsson ISDN2 Additional Features, Your Company Contact Details, General communication benefits

Additional Features

BackStage not only enables your PC with all the enhanced functions of a desktop telephone, it also enables other applications for telephony functions. It integrates data and it provides cordless and mobile phones with convenient and unified handling:

●Speech Interaction

●Integration with Unified Messaging

– Voice and Fax

●Mobile Messaging Services

●Personal Tools

●Call Profiles and Routing

●Group Collaboration, Presence Info and Multimedia Communications.

●Security

●Application and Data Integration

●MS Outlook Integration

General communication benefits

Effective communications gives a business a real competitive edge. BackStage automates many communication tasks, cutting down on time wasted doing repetitive or mundane tasks.

Customer service levels

BackStage also enhances Customer Service. Caller-related information, like the name or data from your customers last business appointments, can automatically be retrieved from personal and company databases and displayed on the user’s monitor when a call comes in – even before taking the call.

Features like coordinated call and data transfer or call routing reduce the time that it takes for callers to contact the appropriate person and allows for a more personalised service.

Mobile communications

For those times when an employee is on the move, the routing function of BackStage conveniently supports preferred communication profiles which will automatically put priority calls through. Such profiles can automatically be set based on MS Outlook Calendar appointments or presence status.

Manage your time, wherever you are

Instant mobile information on waiting messages or meeting reminders helps your customer to manage important issues. BackStage provides the user with the needed flexibility, at the office or on the move. Tools like profiles and the unified Journal are always supported no matter where they are. The solution also integrates advanced practical group collaboration services, even for multi-site teams. All these benefits make a positive contribution to business profitability. You can generate more revenue by offering better service more efficiently, and can cut costs by improving staff effectiveness.

Deploying better communications BackStage offers wide flexibility, from desktop support to IP Telephony and mobile use

		INHOUSE MOBILE	OFFICE
		BackStage & web	Office IP Client
		terminal client	Backstage & VoIP
	COMMUNICATION
	PARTNER
		Cordless phones and
		mobile extensions
			WLAN
Mobile extension		PSTN
CT		IP WAN
Access services

		BACKSTAGE SERVER
PBX
	Fax modem
	(optional)

Personal SMS Gateway (optional)

Digital, codless, analogue, IP phonnes or mobile extensions

Central SMS Gateway

￿Your Company Contact Details￿ 9