19
Self-Cleaning cycle will not operate
■Is the oven door open?
Close the oven door all the way.
■Has the function been entered?
See “Self-Cleaning Cycle” section.
■On some models, has a delay start Self-Clean cycle been
set?
See “Self-Cleaning Cycle” section.
■Has a delay start been set?
See “Timed Cooking” section.
Oven cooking results not what expected
■Is the appliance level?
Level the appliance. See the Installation Instructions.
■Is the proper temperature set?
Double-check the recipe in a reliable cookbook.
■Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.
■Was the oven preheated?
See “Baking and Roasting” section.
■Is the proper bakeware being used?
See “Bakeware” section.
■Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.
■Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.
■Is the batter evenly distributed in the pan?
Check that batter is level in the pan.
■Is the proper length of time being used?
Adjust cooking time.
■Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer
cooking times.
■Are baked items too brown on the bottom?
Move rack to higher position in the oven.
■Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or
reduce baking temperature.
ASSISTANCE OR SERVICEBefore calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP® replacement parts. FSP® replacement parts will fit
right and work right because they are made with the same
precision used to build every new ESTATE® appliance.
To locate FSP® replacement parts in your area, call our Customer
eXperience Center telephone number or your nearest designated
ESTATE® service center.
Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Estate Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Accessories U.S.A.
To order accessories, call the Whirlpool Customer eXperience
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.whirlpool.com and click on “Buy
Accessories Online.”
Canning Unit Kit
(coil element models)
Order Part Number 242905
Cooktop Cleaner
(ceramic glass models)
Order Part Number 31464
Cooktop Protectant
Order Part Number 31463
Cooktop Care Kit
(includes cleaner, protectant, and applicator pads)
Order Part Number 31605
Cooktop Scraper
(ceramic glass models)
Order Part Number 3183488
Stainless Steel Cleaner & Polish
(stainless steel models)
Order Part Number 31462
All-Purpose Appliance Cleaner
Order Part Number 31662