PROBLEM SOLVING
NOTE: Turn OFF the power switch and unplug the electrical cord before servicing.
PROBLEM | CAUSE | SOLUTION |
Appliance won’t | 3 Electric plug | Push plug securely into |
start |
| outlet. |
|
| Try another outlet. |
|
| Check circuit breaker. |
| 3 Power switch not | Make sure power switch is |
| turned “ON” | “ON.” |
| 3 No water in tank | Check the tank for water. |
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|
Appliance won’t | 3 No water in tank | Check the tank for water. |
make steam |
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|
Appliance leaves | 3 Floorcloth is too wet | Change floorcloth. |
water on the floor |
| If wood floor, dry the floor |
|
| |
|
| before proceeding. |
|
| Too much water in tank. Do |
|
| not overfill. |
| 3 Appliance did not | Turn off, unplug from |
| remain flat on | electrical outlet, change |
| surface while turned | floorcloth and reheat |
| on. | appliance. |
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|
|
Appliance leaves a | 3 Left in one spot too | Remove with a few drops of |
whitish halo on | long | vinegar. |
vinyl floor |
| If above step doesn’t |
|
| |
|
| remove halo, then reheat |
|
| area for approx. 10 seconds |
|
| and discoloration will be |
|
| removed. Do not overheat |
|
| area. |
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|
General questions | 3 Assembly or related | Call |
| accessories | between 8:00 |
|
| Monday through Friday, |
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| central standard time. |
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| Know the Model and Type |
|
| numbers when you call. |
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|
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