PROBLEM SOLVING

NOTE: Turn off the switch and unplug the electrical cord before servicing.

PROBLEM

 

CAUSE

SOLUTION

Motor will not start.

3

Electric Plug

Push plug securely into outlet.

 

 

 

Try another outlet.

 

 

 

Check circuit breaker.

 

 

 

 

Motor suddenly stops.

3

Thermal Cut Off

Refer to page 7.

 

 

 

 

Does not clean the carpet or

3

Disposable Dust Bag

Change the bag. Hint: If picking up fine dust, the bag

floor.

 

and Filter(s)

may not look full, but a fine substance tends to reduce

 

 

 

suction when it blocks the airflow through the paper bag

 

 

 

and filter(s). Make sure the dust bag is installed properly.

 

3

 

Make sure bag cover is installed properly.

 

Belt

Replace a cut, loose or out of shape belt.

 

3

Brush Roll

Clean hair and thread from bristles and end cap area.

 

3

 

Replace brush roll if bristles are worn.

 

Hose

Remove any clogs from the hose that restrict the airflow.

 

 

 

 

No suction at the end of the

3

Disposable Dust Bag

Change the bag. Hint: If picking up fine dust, the bag

hose.

 

 

may not look full, but a fine substance tends to reduce

 

 

 

suction when it blocks the airflow through the paper bag.

 

3

Hose

Remove any clogs from the hose that restrict the airflow.

 

 

 

Check both ends of the hose. (See pages 13-14)

 

 

 

 

Headlight not working.

3

Light Bulb

Replace light bulb.

 

 

 

 

Noise from the brush roll area.

3

Brush Roll

Remove hood and clean debris from the brush roll area.

 

3

Belt

Replace a cut, loose or out of shape belt.

 

 

 

 

Cleaner is hard to push.

3

Cleaner Height Setting

Turn adjustment knob to a higher position. Hint: Put

 

 

 

handle in operating position. Tilt the cleaner back to

 

3

 

raise the front wheels off floor. Then turn the knob.

 

Belt

Replace a cut, loose and out of shape belt.

 

 

 

 

Brush roll will not turn.

3

Belt

Replace cut, loose or out of shape belt.

 

 

 

 

Burning smell.

3

Belt

Replace cut, loose or out of shape belt.

 

 

 

 

Dirt Alert red light will not go off.

3

New carpet fibers.

Over time loose new carpet fibers will diminish and will

 

 

 

not trip the dirt alert sensors.

 

 

 

Dirt Alert red light will not come on.

3 Dirt sensor is not working.

Call 1-800-282-2886 7 a.m. to 8 p.m. Central Standard

 

 

 

time for the nearest authorized Eureka service center.

 

 

 

 

Cleaning height knob will not

3

Cleaner Height Setting

Hint: Put handle in operating position. Tilt the cleaner

turn.

 

 

back to raise the front wheels off floor. Then turn the

 

 

 

knob.

 

 

 

 

Missing parts.

 

 

Call 1-800-438-7352 between 8:00 a.m. and 4:45 p.m.,

 

 

 

central standard time, Monday through Friday. Know the

 

 

 

model and serial numbers when you call.

 

 

 

 

Questions?

 

 

Call 1-800-282-2886 7 a.m. to 8 p.m., Central Standard

 

 

 

time, Monday through Saturday. Know the model and

 

 

 

serial numbers when you call.

 

 

 

 

18

Page 18
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Eureka 4670 Series warranty Problem Solving Cause Solution

4670 Series specifications

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