Eureka 4870 Series, 4870MZ PROBLEM SOLVING, PROBLEM CAUSE SOLUTION

Motor will not start. 䡺Electric Plug 䡺Push plug securely into outlet.
䡺Try another outlet.
䡺Check circuit breaker.
Motor suddenly stops. 䡺Thermal Cut Off 䡺Refer to page 8.
Does not clean the carpet or 䡺Disposable Dust Bag 䡺Change the bag. Hint: If picking up fine dust, the bag
floor. and Filter(s) may not look full, but a fine substance tends to reduce
suction when it blocks the airflow through the paper bag
and filter(s). Make sure the dust bag is installed properly.
Make sure bag cover is installed properly.
䡺Belt 䡺Replace a cut, or out of shape belt.
䡺Brush Roll 䡺Clean hair and thread from bristles and end cap area.
Replace brush roll if bristles are worn.
䡺Hose 䡺Remove any clogs from the hose that restrict the airflow.
䡺Brush Roll Control 䡺For carpet cleaning make sure brush roll control lever is
in carpet position and the hose/floor selector is on floor
selection.
䡺Cleaner Height Setting 䡺For hard floor cleaning, make sure brush roll control is in
hard floor position and hose/floor selector is on floor
selection.
No suction at the end of the 䡺Disposable Dust Bag 䡺Change the bag. Hint: If picking up fine dust, the bag
hose. and Filters may not look full, but a fine substance tends to reduce
suction when it blocks the airflow through the paper bag.
䡺Check the filters and clean or replace if necessary.
䡺Hose 䡺Remove any clogs from the hose that restrict the airflow.
䡺Check both ends of the hose. (See pages 10-11)
䡺Hose/Floor Selector 䡺Remove any clogs from the clear tubes that restrict the
airflow. Check hose/floor selector setting.
䡺For above floor cleaning, make sure hose/floor selector
is on hose.
Headlight not working. 䡺Light Bulb 䡺Replace light bulb.
Noise from the brush roll area. 䡺Brush Roll 䡺Remove base plate and clean debris from the brush roll
area.
䡺Belt 䡺Replace a cut or out of shape belt.
Cleaner is hard to push. 䡺Cleaner Height Setting 䡺Turn adjustment knob to a higher position. Hint: Put
handle in operating position. Tilt the cleaner back to raise
the front wheels off floor. Then turn the knob.
䡺Belt 䡺Replace a cut or out of shape belt.
䡺Brush Roll On/Off 䡺Flip brush roll control lever to carpet position.
Brush roll will not turn. 䡺Belt 䡺Replace cut or out of shape belt.
䡺Brush Roll On/Off 䡺Flip brush roll control lever to carpet position.
NOTE: Brush roll is not supposed to turn while the
vacuum is in the upright position.
Dirt Alert red light will not go off. 䡺New carpet fibers. 䡺Over time loose new carpet fibers will diminish and will not
trip the dirt alert sensors.
Dirt Alert red light will not come on. 䡺Dirt sensor is not working. 䡺Call 1-800-282-2886 8 a.m. to 7:30 p.m., (CST),
Monday - Friday and 10 a.m. - 6:30 p.m. (CST) Saturday
for the nearest authorized Eureka service center.
Cleaning height knob will not 䡺Cleaner Height Setting 䡺Hint: Put handle in operating position. Tilt the cleaner
turn. back to raise the front wheels off floor. Then turn the knob.
Bag cover will not shut or close. 䡺No paper bag. 䡺A paper bag must be properly installed for the bag cover
to close.
PROBLEM SOLVING - Call 1-800-438-7352 for replacement of broken or missing items.
NOTE: Turn off the switch and unplug the electrical cord before servicing.
PROBLEM CAUSE SOLUTION
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