t r o u b l e s h o o t i n g
If the 
does not appear to be operating properly, check this chart below and correct where possible.
Problem | Possible Causes | What to Do |
|
|
|
will not start | Power supply is not connected. | Connect the power supply. |
| The drawer is not properly closed. | Ensure the drawer is firmly closed. |
| Lock feature is on. | Turn the Lock off. Hold down the LOCK button until the |
|
| ‘lock’ symbol (prefinished models) or the green light |
|
| (integrated models) disappears. |
| START/PAUSE button not pressed. | Press the START/PAUSE button. |
|
|
|
Excess water in the | Drain hose(s) bent or kinked. | Straighten the drain hose(s). |
| Blocked filters and/or drain hose(s). | Clean the filter plate/drain filter. Unblock the drain |
|
| hose(s). Refer to the user maintenance section. |
|
|
|
Water marks on the dishes | Insufficient rinse agent. | Ensure there is enough rinse agent in the dispenser. |
| Rinse agent setting too low. | Increase the rinse agent setting. |
| overloaded/incorrectly | Refer to the section on loading. |
| loaded. |
|
| Insufficient or no salt in the water softener. | Ensure there is enough salt in the water softener |
| (DD603H and DS603H models only) | and/or increase the water softener setting. |
|
|
|
Unclean dishes | Wash program unsuitable for the load. | Refer to the wash programs section for a suitable |
|
| wash program, or the soils were too heavily baked |
|
| on and dishes may need soaking. |
| Spray arm unable to rotate. | Ensure no items are obstructing the spray arm path. |
| overloaded/incorrectly | Refer to the section on loading. |
| loaded. |
|
| Filter plate/drain filter is incorrectly inserted. | Refer to the user maintenance section. |
| Detergent put in the wrong compartment. | Detergent must be placed in the large compartment. |
| Excessive food not removed from | Scrape all food scaps off dinnerware prior to loading. |
| dinnerware prior to cleaning. |
|
| Unsuitable detergent. | Use recommended brands of dishwasher detergent. |
| Not enough detergent. | Refer to the detergent section or the |
|
| detergent manufacturer’s instructions. |
| Spray arm holes are blocked. | Clean the spray arm. |
| Filter plate/drain filter is blocked. | Clean the filter plate and drain filter. |
| Mega rack incorrectly installed. | Refer to the accessories section for correct |
|
| installation. |
| Insufficient salt in the water softener. | Ensure there is enough salt in the water softener and |
| (DD603H and DS603H models only) | you may need to increase the water softener setting if |
|
| the problem persists. |
|
|
|
