Avoid Service Checklist
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE | POSSIBLE CAUSE/SOLUTION |
Surface burners do not light.
Surface Control knob has not been completely turned to LITE. Push in and turn the Surface Control knob to LITE until burner ignites and then turn control to desired flame size.
Be sure gas supply valve is open.
Burner ports or slots are clogged. With the burner off, use a
Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged securely into outlet.
Electrical power outage (electric ignition models). Burners can be lit manually. See Setting Surface Controls in this Owner's Guide.
Surface burner flame burns half way around.
Burner ports or slots are clogged. With the burner off, clean ports with a small- gauge wire or needle to clean ports or slots.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame is full. Dry the burners thoroughly following instructions under General
Cleaning.
Surface burner flame is orange.
Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
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