before you call (Solutions to Common Problems)
IMPORTANT
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Range is not level. | Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs | |
| at base of range until the rack is level. When range is level, cooktop may appear out of alignment if | |
| countertop is not level. | |
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| Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is sagging or | |
| slopping, contact a carpenter to correct the situation. | |
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| Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are square and | |
| have sufficient room for range clearance. | |
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Cannot move | Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem. | |
appliance easily. |
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Contact builder or installer to make appliance accessible. | ||
Appliance must be | ||
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Carpet interferes with range. Provide sufficient space so range can be lifted over carpet. | ||
accessible for service. | ||
| Gas line is | |
| installed. | |
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Entire range or oven | Make sure cord/plug is plugged tightly into outlet. | |
does not operate. |
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Service wiring is not complete. Call an authorized servicer. | ||
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| Electrical power outage. Check house lights to be sure. Call your local electric company for service. | |
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Oven control beeps | Electronic control has detected a fault condition. Press Cancel to clear the display and stop beeping. | |
and displays any F | Reprogram oven. If fault recurs, record fault number. Press Cancel and call an authorized servicer for | |
code error (ex.: F11) | assistance. | |
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Oven light does not | Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide. | |
work. |
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Electrical power outage. Check house lights to be sure. Call your local electric company for service. | ||
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Surface burners do | Surface Control knob has not been completely turned to LITE. Push in and turn the Surface | |
not light. | Control knob to LITE until burner ignites and then turn control to desired flame size. | |
| Be sure gas supply valve is open. | |
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| Burner ports or slots are clogged. With the burner off, use a | |
| clean ports or slots. | |
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| Power cord is disconnected from outlet (electric ignition models). Be sure cord is plugged | |
| securely into outlet. | |
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| Electrical power outage (electric ignition models). Burners can be lit manually. See Setting | |
| Surface Controls in this Owner’s Guide. | |
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Surface burner | Burner ports or slots are clogged. With the burner off, clean ports with a | |
flame burns half | needle to clean ports or slots. | |
way around. |
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Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until flame | ||
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| is full. Dry the burners thoroughly following instructions under General Cleaning. | |
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Surface burner | Dust particles in main line. Allow the burner to operate a few minutes until flame turns blue. | |
flame is orange. |
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In coastal areas, a slightly orange flame is unavoidable due to salt air. | ||
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Poor baking results. | Many factors affect baking results. Make sure the proper rack position is used. Center food in the | |
| oven and space pans to allow air to circulate. Allow the oven to preheat to the set temperature before | |
| placing food in the oven. Try adjusting the recipes’ recommended temperature or baking time. If you | |
| feel the oven is too hot or cool, see "Adjusting Your Oven Temperature" section in the Electronic Oven | |
| Control Guide. | |
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Fan noise during | A cooling fan may automatically turn on and off to cool internal parts. It is normal, and the fan may | |
cooking operation. | continue to run even after oven is turned off. |
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