AVOID SERVICE CHECKLIST
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this washer.
OCCURRENCE | POSSIBLE CAUSE | SOLUTION |
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NOISE |
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Rattling and clanking | Foreign objects such as coins or safety pins may be | Stop washer and check drum. If noise continues after washer is |
noise. | in tub or pump. | restarted, objects may be in pump. Call your authorized servicer. |
| Belt buckles and metal fasteners are hitting wash | To prevent unnecessary noise and damage to tub, fasten |
| tub. | fasteners and turn items inside out. |
Thumping sound. | Heavy wash loads may produce a thumping sound. | Stop washer and redistribute wash load. |
| This is usually normal. If sound continues, washer is |
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| probably out of balance. |
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Squealing sound or hot | Washer is overloaded. | Do not overload washer. Stop washer and reduce load. |
rubber odor. |
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Vibrating noise. | Washer is not resting firmly on floor. |
Move washer so it rests firmly on floor. Adjust leveling legs. See INSTALLATION INSTRUCTIONS for details.
| Foam shipping support has not been removed dur- | See INSTALLATION INSTRUCTIONS for removing foam ship- |
| ing installation. | ping support. |
| Wash load unevenly distributed in tub. | Stop washer and rearrange wash load. |
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OPERATING |
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Washer does not start. | Washer lid is open. | Close washer lid. The washer will not operate when the lid is |
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| open. |
| Electrical power cord may not be plugged in or con- | Make sure plug fits tightly in wall outlet. |
| nection may be loose. |
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House fuse blown, circuit breaker tripped, or a power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem is a circuit overload, have it corrected by a qualified electrician. If problem is a power outage, call local electric company.
Water supply faucets are not turned on. | Turn on water supply faucets. |
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Motor is overheated. Washer motor will stop if it | Wait for the motor to cool down before attempting to restart. |
becomes overheated. |
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Washer won’t spin. | Lid is not completely closed. |
Close washer lid. The washer will not operate when the lid is open.
Washer stopped during | Wash load unevenly distributed in tub and out of |
final spin. Status lights are | balance condition has occurred. |
blinking and washer beeps |
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3 times every 30 seconds. |
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Open washer lid, redistribute load. Close lid and press START to resume final spin.
Residue left in drum. | Heavily soiled items. | Wipe tub with a nonabrasive household cleanser, then rinse. Shake | |
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| or brush excess dirt and sand from items before washing | |
WATER |
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Wash load too wet after | Washer is overloaded. | Do not overload washer. See Washing Procedures. | |
spin. |
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Load is out of balance. | Rearrange load to allow proper spinning. | ||
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| Drain hose is kinked. | Straighten drain hose. | |
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Water does not enter | Washer lid is open. | Close washer lid. The washer will not operate when the lid is | |
washer or it enters |
| open. | |
slowly. |
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Water supply is not adequate in area. | Check another faucet in the house. Wait until water supply and | ||
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| pressure increase. | |
| Water supply faucets are not completely open. | Fully open hot and cold faucets. | |
| Water is being used elsewhere in the house. | Water pressure must be at least 10 psi (69 kPa). Avoid running | |
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| water elsewhere while washer is filling. | |
| Water inlet hoses are kinked. | Straighten hoses. | |
Water level does not | Washer is overloaded. | Do not overload washer. | |
cover load. |
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Warm or hot water is not hot enough.
Hot water heater is set too low or is a distance from washer.
Measure hot water temperature at nearby faucet with candy or meat thermometer. Water temperature should be at least 120°F (50°C). Adjust water heater as necessary.
Hot water is being used elsewhere in the house.
Avoid using hot water elsewhere before or during washer use. There may not be enough hot water available for proper clean- ing. If problem persists, your hot water system may be unable to support more than 1 use at a time.
Water in washer does not Drain hose is kinked or clogged. drain or drains slowly.
Clean and straighten the drain hose.
Water leaks. | Loose fill hose connection at faucet or washer. |
Check and tighten hose connections. Ensure rubber sealing washers are installed.
| House drain pipes are clogged. | Unclog drain pipes. Contact plumber if necessary. |
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Incorrect wash and rinse | Hot and cold water hoses are connected to wrong | Connect hot water hose to hot water faucet and cold water |
temperatures. | supply faucets. | hose to cold water faucet. |
Water is entering washer | Drain hose standpipe is incorrect height. | Standpipe must be a minimum of 36” (90 cm) high to prevent |
but tub does not fill. |
| siphoning. See INSTALLATION INSTRUCTIONS. |
Water is present in tub after | Lid lock malfunction. | Do not bypass lid lock. Call your authorized servicer. |
wash cycle is complete. |
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The drain and spin cycles | Lid lock malfunction. | Do not bypass lid lock. Call your authorized servicer. |
did not occur. |
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