Problems and Solutions

■Connections/Miscellaneous

Problem

Solution

Problem connecting or

• The smartphone is too far away: Move the devices closer.

uploading pictures to

• Nearby devices are causing radio interference: Move the camera and smartphone away from microwave ovens or

smartphone.

cordless phones.

 

• The smartphone is connected to another device: The smartphone and camera can connect to only one device at a

Can not upload images.

time. End the connection and try again.

• There are several smartphones in the vicinity: Try connecting again. The presence of multiple smartphones can

 

 

make connection difficult.

Selecting TRANSMIT or

The current image is a movie or was created on another device and can not be uploaded to a smartphone.

tapping qhas no effect.

Smartphone will not

Select ON for rWIRELESS SETTING > RESIZE IMAGE FOR SMARTPHONE H. Selecting OFF increases

display pictures.

upload times for larger images; in addition, some phones may not display images over a certain size.

 

• The camera is not properly connected: Connect the camera properly (P105). Note that once the camera is con-

No picture or sound.

nected, pictures will be displayed on the TV instead of in the camera monitor.

• Input on the television is set to “TV”: Set input to “HDMI”.

 

 

• The volume on the TV is too low: Use the controls on the television to adjust the volume.

The computer does not

Be sure the camera and computer are correctly connected (P98).

recognize the camera.

 

Can not transfer RAW or

Use the bundled software to transfer pictures (P95).

JPEG files to computer.

 

 

 

Pictures can not be

• The camera is not properly connected: Connect the camera correctly (P100).

printed.

• The printer is off: Turn the printer on.

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