Problems and Solutions

Menus and Displays

Problem

 

Solution

Display is not in English.

Select ENGLISH for Qa(P83).

 

Shooting

Problem

Solution

 

The memory card is full: Insert a new memory card or delete pictures (P13, 26).

No picture is taken when

The memory card is not formatted: Format the memory card (P87).

There is dirt on the memory card contacts: Clean the contacts with a soft, dry cloth.

the shutter button is

The memory card is damaged: Insert a new memory card (P13).

pressed.

The battery is exhausted: Charge the battery (P12) or insert a fully-charged spare battery (P13).

 

 

The camera has turned off automatically: Turn the camera on (P17).

Mottling (“noise”) appears

 

in the monitor when the

Gain is increased to aid composition when the subject is poorly lit and aperture is stopped down, which may result

shutter button is pressed

in noticeable mottling when images are previewed in the displays. Images taken with the camera are unaffected.

halfway.

 

 

The subject is close to the camera: Select macro mode (P29).

The camera does not focus.

The subject is far away from the camera: Cancel macro mode (P29).

 

The subject is not suited to autofocus: Use focus lock (P53) or manual focus (P49, 50).

Macro mode is not avail-

Choose a different shooting mode (P33, 128).

able.

 

Intelligent Face Detection

Intelligent Face Detection is not available in the current shooting mode: Choose a different shooting mode (P33,

is not available.

128).

 

The subject’s face is obscured by sunglasses, a hat, long hair, or other objects: Remove the obstructions.

 

The subject’s face occupies only a small area of the frame: Change the composition so that the subject’s face oc-

No face is detected.

cupies a larger area of the frame (P53).

The subject’s head is tilted or horizontal: Ask the subject to hold their head straight.

 

 

The camera is tilted: Keep the camera level (P22).

 

The subject’s face is poorly lit: Shoot in bright light.
Troubleshooting

113