Troubleshooting

 

Problem

Possible cause

Solution

Page

 

Face detection

The camera is in a shooting mode which

Choose a different shooting mode.

28

 

 

not available.

makes Intelligent Face Detection unavailable.

 

 

 

The subject’s face is obscured sunglasses, a

Remove the obstructions.

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

 

 

 

 

 

The subject’s face occupies only a small area

Change the composition so that the

18

 

Intelligent

No face is

subject’s face occupies a larger area of the

 

Face

detected.

of the frame.

frame.

 

 

 

 

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

The camera is tilted.

Hold the camera straight.

14

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face

 

 

 

detection off and frame the picture using

21

 

 

selected.

of the frame than the main subject.

 

 

focus lock.

 

 

 

 

 

 

 

Close-ups

Macro mode is

The camera is in a shooting mode which

Choose a different shooting mode.

28

 

not available.

makes macro (close-up) mode unavailable.

 

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