Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

 

 

The fl ash is not available in the current

Choose a different shooting mode.

27

 

 

 

 

shooting mode.

 

 

 

 

 

The fl ash does

The camera is in silent mode.

Turn silent mode off.

16

 

 

 

The battery is exhausted.

Insert a fresh or fully-charged spare battery.

4

 

 

 

not fi re.

 

 

 

An option other than OFF is selected for

Turn RCONTINUOUS off.

65

 

 

 

 

 

 

 

 

RCONTINUOUS.

 

 

 

 

Flash

 

The fl ash is off (P).

Choose a different fl ash mode.

23

 

 

 

Flash mode not

The desired fl ash mode is not available in

Choose a different shooting mode.

27

 

 

 

available.

the current shooting mode.

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

16

 

 

 

 

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

106

 

 

 

not fully light the

 

 

 

 

 

 

The fl ash window is obstructed.

Hold the camera correctly.

15

 

 

 

subject.

 

 

 

 

 

 

 

 

 

 

Face detection

Intelligent Face Detection is not available in

Choose a different shooting mode.

27

 

 

 

not available.

the current shooting mode.

 

 

 

 

 

 

The subject’s face is obscured by sunglass-

Remove the obstructions.

 

 

Troubleshooting

 

 

es, a hat, long hair, or other objects.

 

 

 

 

 

 

 

 

 

Intelligent

 

The subject’s face occupies only a small

Change the composition so that the subject’s

 

No face is

area of the frame.

face occupies a larger area of the frame.

 

 

 

 

Face

 

 

 

 

 

 

detected.

The subject’s head is at an angle or the sub-

Ask the subject to face the camera and hold

 

 

 

Detection

 

 

 

 

 

ject is not facing the camera.

their head straight.

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

15

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

Wrong subject

The selected subject is closer to the center

Recompose the picture or turn face detection

20

 

 

 

selected.

of the frame than the main subject.

off and frame the picture using focus lock.

 

 

 

 

 

 

93