Troubleshooting

 

Problem

Possible cause

Solution

Page

 

 

 

 

Face detection

Intelligent Face Detection is not available in

Choose a different shooting mode.

21

 

 

 

 

not available.

the current shooting mode.

 

 

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

Intelligent

 

No face is

The subject’s face occupies only a small area

Change the composition so that the subject’s

31

 

 

Face

 

detected.

of the frame.

face occupies a larger area of the frame.

 

 

 

Detection

 

The subject’s head is tilted or horizontal.

Ask the subject to hold their head straight.

 

 

 

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

17

 

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

—

 

 

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection

31, 33

 

 

 

 

selected.

the frame than the main subject.

off and frame the picture using focus lock.

 

 

 

Close-ups

 

Macro mode is

Macro mode is not available in the current

Choose a different shooting mode.

21, 35

 

 

 

 

not available.

shooting mode.

 

 

 

 

 

 

 

The flash is lowered.

Raise the flash.

36

 

 

 

 

 

The flash is charging.

Wait for the flash to charge.

36

 

 

 

 

The flash does

The flash is not available in the current shoot-

Choose a different shooting mode.

21

 

 

 

 

The flash does

ing mode.

Position the subject in range of the flash.

124

 

Troubleshooting

 

 

The subject is not in range of the flash.

 

 

 

not fire.

The batteries are exhausted.

Insert fresh or fully-charged spare batteries.

8

 

 

Flash

 

 

The camera is in super macro or continuous

Turn super macro and continuous shooting

35, 40

 

 

 

 

 

shooting mode.

modes off.

 

 

 

 

 

Flash mode

The desired flash mode is not available in the

Choose a different shooting mode.

21

 

 

 

 

not available.

current shooting mode.

 

 

 

 

 

 

not fully light

 

 

 

 

 

 

 

The flash window is obstructed.

Hold the camera correctly.

17

 

 

 

 

 

 

the subject.

Fast shutter speed selected.

Choose a slower shutter speed.

27, 29

 

 

 

 

 

 

 

 

 

 

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