Fujitsu CardMinder Troubleshooting, Chapter7

Chapter7

Troubleshooting

This chapter describes the troubleshooting.

No	Phenomena		Please confirm,
1	Scanning does not	⇒ Please confirm following items
	start	• Is ScanSnap! driver installed correctly?
		Refer to Getting Started of ScanSnap!, and install the
		ScanSnap! driver correctly.
		• Is the icon of ScanSnap! in task bar looks like			?
		If so, set ScanSnap! Monitor by referring ScanSnap!
		Operator’s Guide, so that the icon of ScanSnap! Monitor
		becomes	.
		• Is the window, [ScanSnap! Monitor...] open? (See Chapter
		3. Step 2)
		Scanning is disabled when the window, [ScanSnap!
		Monitor...] is open. Close the window.
		• Is the scanner supported by ScanSnap!?
		CardMinder does not support the scanning by other
		scanners than specified by ScanSnap!.
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2	Scanned image of	⇒ Is the business card scanned with front side up? The side
	the business card	which has the name printed (Front side) should be set down-
	is not displayed in	ward facing ADF paper chute.
	window.
3	The image is	⇒ Review and confirm the following items.
	scanned, however	• Is the image of the characters aligned horizontally? If not,
	Full Name or	correct the direction of the image by pressing			, and
	Company etc. does	press	in a toolbar.
	not appear or	• Are front side and back side image switched?
	incorrectly appear	The name should appear on front. Swap front and back
	in Main window.
		side image by clicking		, and pressing	in a
		toolbar. (See Section 1.4 for button functions)
		Otherwise, try the recognition again by referring Chapter 5.

CardMinder for ScanSnap! User’s Guide 36