Items to check before contacting the dealer where you bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning | Findings |
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Model | (Example) |
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Serial No. | (Example) 000001 |
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Production date | (Example) |
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Date of purchase |
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Symptom |
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Frequency of trouble |
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Total Page Count(ADF) |
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Total Page Count(Flatbed) |
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Installation or PC connection issues
Trouble of connection to your PC
Meaning |
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OS |
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Displayed error message | (For support engineers, please record the error message and send images of captured | |
| screen.) | |
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Interface | (Example) SCSI interface | |
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Interface controllers | (Example) made by Adaptec SCSI Card 2940AU | |
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Feed system trouble |
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Meaning |
| Findings |
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Document type |
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Main purpose of use |
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Last cleaning date |
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Value of Consumable counter | (Example) Pick roller set counter XXX | |
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Displayed sign or number on |
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the Operator panel at trouble |
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Imaging system trouble |
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Meaning |
| Findings |
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Type and version of scanner |
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driver |
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Type of interface controller | (Example) made by Adaptec SCSI Card 2940AU | |
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OS (Windows) |
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Application software | (Example) ScandAll 21, Acrobat | |
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Others |
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Meaning |
| Findings |
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Can you send us both the original document and |
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the scanned images by |
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