Gateway M350 1, 2, 3, 1 2

290

Chapter 16: Troubleshooting

www.gateway.com

■Reinstall the printer driver. See the guide that came with your printer for

instructions on installing the printer driver.

You see a “Printer queue is full” error message

■Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline in WindowsXP:

1Click Start, then click Control Panel. The Control Panel window opens.

If your Control Panel is in Category View, click Printers and Other

Hardware.

2Click/Double-click the Printers and Faxes icon. The Printers and Faxes

window opens.

3Right-click the name of the printer you want to use. If the menu

shows a check mark next to Use Printer Offline, click Use Printer Offline

to clear the check mark.

To make sure that the printer is not set to work offline in

Windows 2000:

1Click Start, Settings, then click Printers.

2Right-click the name of the printer you want to use. If the menu

shows a check mark next to Use Printer Offline, click Use Printer Offline

to clear the check mark.

■Wait until files have been printed before sending additional files to the

printer.

■If you print large files or many files at one time, you may want to add

additional memory to the printer. See the printer documentation for

instructions for adding additional memory.

Help and

Support For more information about printer troubleshooting in

WindowsXP, click Start, then click Help and Support.

Type the keyword printer troubleshooter in the

HelpSpot Search box , then click

the arrow.

Contents

Main Page Contents 1 Checking Out Your Gateway M350. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2G e t t i n g S t a r t e d 3G e t t i n g H e l p ii 4 Windows Basics 5 Using the Internet 6 Using Multimedia 7 Sending and Receiving Faxes iv 8 Managing Power 9 Travel Tips 10 Customizing Your Notebook 11 Networking Your Notebook 12 Moving From Your Old Computer 13 Maintaining Your Notebook vi 14 Restoring Software 15 Upgrading Your Notebook 16 Troubleshooting A Safety, Regulatory, and Legal Information . . . . . . . . . . . . . . . . . . . . . 297 Index Page Checking Out Your Gateway M350 Front Left side Left side Page Right side Right side Back Bottom Bottom Page Keyboard area Keyboard area For information on using your keyboard, see Using the keyboard on page 26. Page Identifying your model Identifying your model M350WVN P/N.: This class B digital apparatus meets all requirements of the Canadian interference- Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le Gateway serial number Internal wireless label Microsoft Certificate of Authenticity Finding your specifications Page Accessories Page Getting Started Connecting the AC adapter To connect the AC adapter: 1 Page Protecting from power source problems Starting your notebook Waking up your notebook Turning off your notebook To turn off your notebook in WindowsXP: 1 2 To turn off your notebook in Windows2000: Restarting (rebooting) your notebook To close unresponsive programs and restart your notebook: 1 2 3 4 Status indicators Page Using the keyboard Key types System key combinations Page Multi-function buttons Using the audio controls Using the EZ Pad touchpad The EZ Pad consists of a touchpad, two buttons, and a rocker switch. Using the touchpad To... Do this... Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet network: 1 2 Broadband Internet connections Installing a printer, scanner , or other peripheral device Page Getting Help HelpSpot To start HelpSpot in WindowsXP: Page Searching for a topic HelpSpot videos To play a HelpSpot video: Do More With Gateway Online help Page Using eSupport Support Home Downloads Contact Us Page Windows Basics About the Windows environment Using the desktop Using the Start menu To use the Start menu: 1 2 Adding icons to the desktop To add icons to the desktop: 1 2 3 Identifying window items Chapter 4: Windows Basics Working with files and folders Viewing drives To view the drives on your notebook: To see the files and folders on a drive: Creating folders To create a folder: 1 2 3 Copying and moving files and folders Page Deleting files and folders To delete files or folders: 1 2 To recover files or folders from the Recycle Bin: Browsing for files and folders To browse for a file: 1 2 3 Searching for files Using the Windows Search utility To find files and folders using the Search utility: 1 2 3 4 Using advanced search options Working with documents Creating a new document To create a new document: 1 2 Saving a document To save a document: 1 2 3 4 Opening a document To open a document: 1 2 3 4 Printing a document To print a document: 1 2 3 4 Shortcuts Page Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America Online: 1 2 Accessing your Internet account To connect to your America Online Internet account: 1 2 To disconnect from your America Online Internet account: Using the World Wide Web Connecting to a Web site To connect to a Web site: 1 2 Downloading files To download files or programs from a Web site: 1 2 3 4 5 Using e-mail Sending e-mail To send e-mail using America Online: 1 2 3 4 5 6 Checking your e-mail To check your e-mail using America Online: 1 2 3 Page Using Multimedia Adjusting the volume Adjusting the volume in Windows XP To adjust the overall volume level using hardware controls: To adjust the overall volume level from Windows: 1 3 4 To adjust specific volume levels: 1 2 Page Adjusting the volume in Windows 2000 To adjust overall volume level using hardware controls: To adjust overall volume level from Windows: To adjust specific volume levels: 1 2 3 Recording and playing audio To make an audio recording: 1 2 3 4 5 6 1 2 3 4 Playing audio and video files with the Windows Media Player To play a file using the WindowsMedia Player: 1 2 3 4 Using the CD or DVD drive Identifying drive types Inserting a CD or DVD Listening to CDs Listening to CDs in Windows XP To play a CD: 1 2 3 Listening to CDs in Windows 2000 To play a CD: Using MusicMatch Playing CDs Page Creating MP3 music files To create MP3 files: 4 1 2 3 Page Editing track information Building a music library Changing the music library display settings Listening to Internet radio To listen to an Internet radio station: 1 2 3 Using advanced features Playing a DVD 2 To play a DVD: 1 3 4 Creating CDs and DVDs using Roxio Easy CD Creator Creating data CDs and DVDs 1 To create a data CD or DVD: 2 3 4 5 6 7 Creating video DVDs To create a video DVD: 1 2 3 Creating music CDs To create music CDs: 1 2 3 4 5 6 7 Copying CDs and DVDs To copy a CD or DVD: 2 1 3 4 5 6 7 Creating CDs and DVDs using Nero Express Creating a data CD or DVD To create a data CD or DVD: 1 2 3 Page Page Page Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 2 3 Page Page Copying music tracks To copy music CD tracks to your hard drive: 1 2 3 4 Page Page Creating a music CD To create a music CD: 1 2 3 4 Page Page Page Advanced features Using the optional diskette drive To use a diskette: 1 2 3 Using the optional memory card reader Memory card types Using a memory card To insert a memory card: 1 2 To remove a memory card: Connecting a digital camera To connect a digital camera: 1 2 Connecting a digital video camera To connect a digital video camera: 1 2 Sending and Receiving Faxes Installing and configuring Fax Installing Fax in Windows XP To install Fax: 1 2 3 4 Configuring Fax in Windows XP To configure Microsoft Fax: 1 2 6 3 4 Page Configuring Fax in Windows 2000 12 13 14 15 16 Sending a simple fax To send a simple fax: 1 2 3 4 Page Setting up your cover page template To set up your fax cover page template: 1 2 3 Faxing from programs Faxing a scanned document Receiving and viewing a fax To receive and view a fax in WindowsXP: 1 2 To receive and view a fax in Windows2000: Automatically retry sending a fax in Windows XP To automatically retry sending a fax in WindowsXP : 2 3 4 5 6 Automatically cancelling a fax in Windows XP To automatically cancel a failed fax in WindowsXP: 2 3 4 5 6 Page Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery To recalibrate the battery: 1 2 3 4 5 6 Changing batteries Replacing the battery To replace the battery: 1 2 3 Page Extending battery life Conserving battery power Using alternate power sources Changing power modes Using power saving modes Changing power settings Changing the power scheme To change the power scheme: 2 3 Changing alarm options To change the alarm options: 1 2 3 Changing advanced settings To change advanced power management settings: 1 2 3 Activating and using Hibernate mode To activate Hibernate mode: 1 2 3 4 To use Hibernate mode: Changing SpeedStep settings To change SpeedStep settings in Windows2000: 1 2 3 4 Travel T ips Modem Radio frequency wireless connections Files Security To create a startup password: 1 2 Power Additional tips Page Customizing Y our Notebook Adjusting the screen and desktop settings Adjusting the color depth To change the color depth: 3 4 5 Adjusting the screen resolution To adjust the screen resolution: 3 1 4 5 Changing the colors on your Windows desktop To change desktop colors in WindowsXP: 1 Page Page Changing the desktop background To change the desktop background in WindowsXP: 3 1 4 5 2 6 To change the desktop background in Windows2000: 3 4 5 6 Selecting a screen saver To select a screen saver: 3 1 4 5 6 7 8 Changing the touchpad settings To change your touchpad settings: 2 1 3 4 5 6 Adding and modifying user accounts User account tips To add, delete, or modify user accounts in WindowsXP: 1 2 3 Page Networking Y our Notebook Benefits of networking Sharing a single Internet connection Sharing drives Sharing peripheral devices Streaming audio and video files Playing multi-player games Selecting a network connection Wired Ethernet network Wireless Ethernet network Using a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet Example wired Ethernet network Equipment you need for a wired Ethernet network Using a wireless Ethernet network Using a wireless Ethernet network Wireless Ethernet speed and frequency The two most common types of wireless Ethernet networks are access point and peer-to-peer. Network Type Speed Frequency Advantages Disadvantages Example access point wireless Ethernet network Equipment you need for an access point wireless Ethernet network Page Equipment you need for a peer-to-peer wireless Ethernet network For more information Using your notebook on a network Installing and configuring your notebook for Ethernet networking Turning your wireless Ethernet emitter on or off To turn the wireless Ethernet emitter on or off in WindowsXP: 1 Page Page Moving From Your Old Computer Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard: Transferring files Finding your files To find files in the My Documents folder: 1 2 3 4 To find files using Find or Search: 1 Transferring Internet settings Setting up your ISP To use the Internet Connection Wizard: 1 2 Installing your old printer or scanner Installing a USB printer or scanner Installing a parallel port printer To install your old printer: 1 2 3 4 5 Installing your old programs Page Maintaining Y our Notebook Caring for your notebook Page Protecting your notebook from viruses To scan for viruses: 1 2 3 Page Managing hard drive space Checking hard drive space To check hard drive space: 1 2 Using Disk Cleanup To use the WindowsDisk Cleanup program: 3 1 2 Checking the hard drive for errors To check the hard drive for errors: 1 2 3 4 5 6 Defragmenting the hard drive To defragment the hard drive: 1 2 3 4 5 6 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard: 1 2 3 Cleaning your notebook Cleaning the exterior Cleaning the keyboard Cleaning the computer screen Cleaning the mouse Page Page Restoring Software Chapter 14: Restoring Software Using the Restoration CDs Reinstalling device drivers To reinstall device drivers: 1 2 3 5 6 7 8 Updating device drivers To update device drivers: 1 2 3 5 Reinstalling programs To reinstall programs from the Drivers and Applications CD: 1 2 3 4 5 6 8 9 10 11 Reinstalling Windows Page Page Page Adding and removing a PC Card To insert a PCCard: Page Preventing static electricity discharge Adding or replacing memory Adding or replacing memory in the memory bay Page Page Replacing memory under the keyboard Page Page Page Page Page Page Page Replacing the hard drive kit Page Page Page Page Page Troubleshooting Safety guidelines First steps Software support tools 272 Troubleshooting CD or DVD drives Your notebook does not recognize a disc An audio CD does not produce sound 273 A DVD movie will not play 274 Cleaning CDs or DVDs Device installation You have computer problems after adding a new device To check IRQ usage in WindowsXP: 1 Diskette drive The diskette drive is not recognized You see an Access Denied or Write protect error message Display 277 The text on the display is dim or difficult to read The display has pixels that are always dark or too bright File management A file was accidentally deleted To restore deleted files: 1 2 278 Hard drive You see an Insufficient disk space error message You see a Data error message The hard drive cannot be accessed, or you see a General failure reading drive C error message You see a Non-system disk, NTLDR is missing, or disk error message Internet You cannot connect to the Internet You see an Unable to locate host message and are unable to browse the Internet Connecting to a Web site takes too long 280 Keyboard The external keyboard does not work A keyboard character keeps repeating or you see a Keyboard stuck or Key failure error message 281 Memory You see a Memory error message You see a Not enough memory error message Memory card reader Drive letters for the memory card slots do not appear in the My Computer window 1 2 3 4 To check the dialing properties in Windows2000: 1 2 3 283 You cannot connect to the Internet Your 56K modem does not connect at 56K 284 To access the gateway.your.way dial-up server: 1 2 3 The modem is not recognized by your notebook To run modem diagnostics in WindowsXP: 1 2 3 4 5 To run modem diagnostics in Windows2000: 1 2 3 4 Mouse The external mouse does not work 287 The external mouse works erratically Networks You cannot connect to your company network Passwords Your notebook does not accept your password You forgot your startup password PC Cards You installed a PCCard and now your notebook is having problems Power Your notebook is not working on ACpower Your notebook is not working on battery power Printer The printer will not turn on The printer is on but will not print To set a default printer in WindowsXP: 1 1 2 3 To make sure that the printer is not set to work offline in Windows 2000: 1 2 Sound You are not getting sound from the built-in speakers Video The external monitor is not working Telephone support Before calling Gateway Technical Support Telephone support Telephone numbers Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Telephone numbers You can access the following services through your telephone to get answers to your questions: Service description How to reach Tutoring and training Self-help Tutoring Tutoring and training Training Page A Setting up your system Care during use Page Regulatory compliance statements Wireless Guidance Page United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Unintentional emitter per FCC Part 15 FCC declaration of conformity Telecommunications per FCC part68 (applicable to products fitted with USA modems) Canada Industry Canada (IC) Intentional emitter per RSS 210 Unintentional emitter per ICES-003 Telecommunications per Industry Canada CS-03 (for products fitted with an IC-compliant modem) Mexico Intentional emitter Unintentional emitter Laser safety statement EPA ENERGY ST AR Page Notices Notices All Rights Reserved Trademark Acknowledgments Macrovision statement Page Index