Troubleshooting Guide
Telephone Solutions
No dial tone
•Check and repeat installation steps:
Ensure the base power cord is connected to a working outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
•Connect another phone to the same jack; if there is still no dial tone, the problem might be your wiring or local service.
•The cordless handset may be out of range of the base. Move closer to the base.
•Ensure the battery is properly charged (16 hours).
•Ensure the battery pack installed correctly.
•Did the handset beep when you pressed the TALK/CALL BACK button? The battery may need to be charged.
•Place handset in charge cradle for at least 20 seconds.
Dial tone is OK, but can’t dial out
•Make sure the TONE/PULSE setting on the base is set to the type of phone service you are subscribed to.
Handset/Base does not ring
•Make sure the handset ringer and the base ringer is ON.
•The cordless handset may be out of range. Move closer to the base.
•You may have too many extension phones on your line. Try unplugging some phones.
•Check for dial tone. If no dial tone is heard, see "No dial tone" above.
You experience static, noise, or fading in and out
•Change channels.
•The cordless handset may be out of range of the base. Move closer to the base.
•Make sure base is not plugged into an outlet with another household appliance.
•Charge the battery.
41
