Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface units

 

The surface units are

With the controls off, check

not functioning

 

not plugged in solidly.

to make sure the surface

properly

 

 

unit is plugged completely

 

 

 

into the receptacle.

 

 

 

 

 

 

The surface

Check to see the correct

 

 

unit controls

control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

 

 

The drip pans are

With the controls off, check

 

 

not set securely in

to make sure the drip pan is

 

 

the cooktop.

in the recess in the cooktop

 

 

 

and that the opening in the

 

 

 

pan lines up with the

 

 

 

receptacle.

 

 

 

 

The display goes

 

Power surge.

Disconnect power at the

blank or indicator

 

 

fuse box or circuit breaker

lights come on

 

 

for at least 10 seconds.

when range is

 

 

Turn power on and power

not in use

 

 

up your range. If the

 

 

 

indicator lights are still on,

 

 

 

call for service.

 

 

 

 

Oven light does

 

Light bulb is loose

Tighten or replace

not work

 

or defective.

the bulb.

 

 

 

 

 

 

Switch operating light

Call for service.

 

 

is broken.

 

 

 

 

 

Oven will

 

Plug on range is not

Make sure electrical plug is

not work

 

completely inserted in

plugged into a live, properly

 

 

the electrical outlet.

grounded outlet.

 

 

 

 

 

 

A fuse in your home

Replace fuse or reset

 

 

may be blown or the

circuit breaker.

 

 

circuit breaker tripped.

 

 

 

 

 

 

 

Oven controls

See the Using the

 

 

improperly set.

oven section.

 

 

 

 

 

 

Door left in the

If necessary, allow the

 

 

locked position.

oven to cool then unlock

 

 

 

the door.

Safety Information Operating Instructions Installation Instructions Troubleshooting Tips Customer Service

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GE 164D3333P172 owner manual Before you call for service…