Reviewing CID Records
As calls are received and stored, the display is updated to let you know how many calls have been received.To scroll CID records:
1.Make sure the phone is OFF (not in talk mode).
2.Press the CALLER ID-VOLUME (6) button to review the newest CID record.
3.Press the CALLER ID-VOLUME (5) button to review the oldest CID record first.
Dialing a CID Number
1.Make sure the phone is OFF (not in TALK mode).
2.Use the CALLER ID-VOLUME (5or6) button to display the desired record.
3.Press the TALK/CALL BACK button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is formatted when it is received, and (b) whether or not you previously pre-programmed your local area code into the set up menu, you may need to adjust the format of the incoming caller’s stored phone number before making the call, press the format/trans button to adjust the number, and try again.
Available formats include:
Number of digits | Explanation | Example |
Eleven digits | long distance code “1 ” | 1-317-555-8888 |
| +3-digit area code | |
| +7-digit telephone number. | |
Ten digits | 3-digit area code + | 317-555-8888 |
| 7-digit telephone number. | |
Seven digits | 7-digit telephone number. | 555-8888 |
Storing CID Records in Internal Memory
You may also store CID information in the phone’s internal memory.
NOTE: It is important that you format CID records correctly BEFORE storing in internal memory as you cannot reformat CID records stored in memory.
1.Make sure the phone is OFF (not in talk mode).
2.Use the CALLER ID-VOLUME (5or6) button to scroll to the desired CID record.
3.Press the mem button.
4.Use the touch-tone pad to enter a memory location (0-9) to store the number in that memory location. You will hear a confirmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is displayed, and you must confirm replacement by pressing the mem button.
NOTE: Press the *EXIT/tone button once to keep the previous setting (making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non- numeric, the unit will not allow this record to transfer to the internal user memory. The handset will display UNABLE TO STORE.
To Replace a Stored CID Record
1.Repeat steps 1 through 4 in Storing CID Records in Internal Memory. After you enter the memory location, REPLACE MEMO? shows in the display.
2.Press the mem button again, and the new CID record replaces the old memory in that location. You will hear a confirmation tone.
Deleting a CID Record
1.Make sure the phone is OFF (ot in TALK mode).
2.Use the CALLER ID-VOLUME (5or6) button to display the CID record you want to delete.
3.Press delete button. The display shows DELETE CALL ID?.
4.Press delete button again to erase the record and ** DELETED ** will be displayed on the screen. You will hear a confirmation tone.
NOTE: Press the *EXIT/tone key to return to the standby mode.
Deleting All CID Records
1.Make sure the phone is OFF (not in TALK mode).
2.Use the CALLER ID-VOLUME (5or6) button to display any Caller ID record.
3.Press and hold the delete button until DELETE ALL? shows in the display.
4.Press delete button again to erase all records. You will hear a confirmation tone. The display shows NO CALLS.
NOTE: Press the *EXIT/tone key to return to the standby mode.
Memory
Each handset can store up to ten 24-digit numbers with up to 15-character names in memory for quick dialing. This memory feature is in addition to the CID memory log, which stores up to 40 CID records in each handset.
Storing a Name and Number in Memory
1.Make sure the phone is OFF (not in TALK mode).
2.Press the mem button.
3.Press the desired memory location (0 through 9) or use CALLER ID-VOLUME (5or6) to scroll to the desired memory location.
NOTE: If the memory location is occupied, the memory location number and stored name and telephone number shows in the display. If the memory location is empty, EMPTY shows in the display.
4.Press the mem button again. The display shows ENTER NAME.
NOTE: If you don’t want to enter the name, skip step 5.
5.Use the touch-tone pad on the handset to enter the name (up to 15 characters) and press the memory button to save. More than one letter is stored in each of the number keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for one second. Press the 5 key 3 times for the second letter L. Press the 1 key to insert a space between the L and the S. Press the 7 key 4 times for the letter S; press the 6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the delete button to backspace and erase the wrong character(s) or number(s).
6.Press the mem button to save the name. The display shows ENTER TEL NUMBR.
7.Use the touch-tone pad to enter the telephone number you want to store (up to 24 digits).
NOTE: The system treats PAUSES as delays or spaces in the dialing sequence.
8. Press mem again to store the number. You will hear a confirmation tone.
Storing the Last Number Dialed
1.Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2.Press the redial button.
3.Press the mem button to store the number. You will hear a confirmation tone.
To replace an old number with a new redial number:
1.Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2.Press the redial button.
3.Press the mem button, and REPLACE MEMO? shows in the display.
4.Press the mem button again to replace the old number with the new number. You will hear a confirmation tone.
Inserting a Pause in the Dialing Sequence of a Stored Number
If a pause is needed to wait for a dial or access tone, press the #PAUSE/ringer button to insert a delay in dialing sequence of a stored number (for example, after you dial 9 for an outside line, or to wait for a computer access tone.) pause shows in the display as a P, and each pause counts as one digit in the dialing sequence.
Changing a Stored Number
1.Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2.Press the mem button, and REPLACE MEMO? shows in the display.
3.Press the mem button to store the number. You will hear a confirmation tone.
Reviewing and Deleting Stored Numbers
1.To review stored numbers, press the mem button, and use the CALLER ID-VOLUME (5or6) button to scroll to the memory location, or press the corresponding number key for a desired memory location (0-9).
2.When the data shows in the display, press the delete button. The display shows DELETE?.
3.Press delete button again to delete the data. The display shows DELETED.
Dialing a Stored Number
1.Make sure the phone is ON by pressing the TALK/CALL BACK button.
2.Press the mem button.
3.Press the memory location (0-9). The number dials automatically.
-OR -
1.Make sure the phone is OFF (not in TALK mode).
2.Press the mem button.
3.Use the touch-tone pad or the CALLER ID-VOLUME (5or6) button to scroll to the number you want to dial.
4.Press the TALK/CALL BACK button. The number dials automatically.
Chain Dialing from Memory
Use this feature to make calls which require a sequence of numbers, such as calling card calls to a frequently called long distance number. Each part of the sequence is dialed from memory. The following example shows you how to use chain dialing to make a call through a long distance service:
The Number For | Memory Location |
Long distance access number | 7 |
Authorization code | 8 |
Frequently called long distance number | 9 |
1.Make sure the phone is ON (in TALK mode).
2.Press the mem button and then press 7.
3.When you hear the access tone, press the mem button and then press 8.
4.At the next access tone, press the mem button and then 9.
TIP: Wait for the access tones before pressing the next mem button, or your call may not go through.
Changing the Battery
Make sure the telephone is OFF (not in TALK mode) before you replace battery.
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery model 5-2522, which are compatible with this unit.
1.Remove the battery compartment door.
2.Disconnect the cord attached to the battery pack and remove the battery pack from the handset.
3.Insert the new battery pack and connect the cord to the jack inside the battery compartment.
4.Put the battery compartment door back on.
5.Place handset in the base to charge. Allow the handset battery to properly charge (for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised.
Battery Safety Precautions
•Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury.
•To reduce the risk of fire or personal injury, use only the Nickel-Cadmium (Ni- Cd) or Nickel-Metal Hydride (Ni-MH)battery listed in the User’s Guide.
•Keep batteries out of the reach of children.
•Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org or call 1-800-8-BATTERY or contact a local recycling center.
Display Messages
The following messages show the status of the phone or help you set up and use your phone.
BLOCKED CALL | Caller information is blocked from transmission. |
BLOCKED | Caller name and number is blocked from transmission. |
NAME/NUMBER | | |
DELETE ALL? | Prompt asking if you want to erase all Caller ID records. |
DELETE CALL ID? | Prompt asking if you want to erase the current Caller ID record |
| that is shown on the display. |
DELETE? | Prompt asking if you want to erase one of the 10 numbers |
| stored in the phone’s outgoing memory. |
DELETED | Prompt confirming a CID record is erased. |
EMPTY | Indicates a memory location is vacant. |
END OF LIST | Indicates there is no additional information in the Caller ID |
| memory log. | |
ENTER NAME | Telling you to name the handset or enter a name for one of |
| the 10 memory locations. |
INCOMPLETE | Caller information is interrupted during transmission or |
DATA | the phone line is excessively noisy. |
LOW BATTERY | Indicates the handset battery is low and needs charging. |
NEW | Indicates call or calls have not been reviewed. |
NEW VOICE MAIL | Indicates a new voice mail is available. |
NO DATA | No Caller ID information was received. |
NO CALLS | Indicates no calls have been received. |
PAGING FRM BASE | Someone is paging the handset from the base. |
PLEASE REGISTER | Indicates the handset needs to be registered before use. |
PRESS TALK KEY | Indicates the CID number is a Directory Dial Number (DDN) |
| and cannot be formatted. |
READY | Indicates the handset is registered and available for use. |
REPT | Repeat call message. Indicates that a new call from the same |
| number was received more than once. |
TRANSFERRING | Indicates the call is being transferred from one handset to |
| another. | |
UNABLE TO DIAL | Indicates the CID or memory contents cannot be dialed. |
UNABLE TO STORE | Indicates the CID or memory contents cannot be stored. |
UNAVAILABLE | Indicates the handset is out of range. |
| Or an additional handset is in use. |
| Or there has been a base power failure, in which case you |
| must place all handsets on the main base cradle for 20 |
| seconds to re-register. | |
UNKNOWN | The incoming call is from an area not serviced by Caller ID or |
NAME/CALLER/ | caller information is not sent. |
NUMBER | | |
Handset Sound Signals | |
Signal | | Meaning |
A long warbling tone (with ringer on) | Signals an incoming call |
One long beep tone | | Confirmation tone |
One beep every 7 seconds | Low battery warning |
| | |
Troubleshooting Tips
Caller ID Solutions
No display
•Fully charge (for 16 hours) or replace the battery.
•If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet. Unplug the AC power converter from the unit and plug it back in.
•To see Caller ID information in your display, you must be subscribed to Caller ID service through your local telephone company.
Caller ID incomplete
•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.
Telephone Solutions
Handset can not link.
•If any handsets become inoperable, place it on the main base cradle for 20 seconds to re-register.
No dial tone
•Check or repeat installation steps
•Make sure the base power cord is connected to a working electrical outlet.
•Make sure the telephone line cord is connected to the base unit and the modular phone jack?
•Disconnect the base from the wall phone jack and connect another phone to the same jack. If there is no dial tone on the second phone, the problem might be your wiring or local service.
•The handset might be out of range of the base. Move closer to the base.
•Make sure the battery is properly charged (for 16 hours).
•Ensure the battery pack is installed correctly.
•Did the handset beep when you pressed the TALK/CALL BACK button? Did the in use indicator come on? The battery may need to be charged.
Handset does not ring
•Make sure the ringer is set to ON, this can be done through the handset setup menu Ringer Volume.
•You may have too many extension phones on your line. Try unplugging some phones.
•See solutions for “No dial tone.”
Charge/in use indicator on the base flashes
•Provided your phone company offers voice messaging service and you subscribe to it, the charge/in use indicator on the base flashes when the phone is not in use to indicate there is a message waiting. It stops flashing after the message has been reviewed.
You experience static, noise, or fading in and out
•Change channels
•The handset may be out of range. Move closer to the base.
•Relocate the base.
•Charge the battery.
•Make sure base is not plugged into an electrical outlet with another household appliance.
Unit beeps
•Place handset in base cradle for 20 seconds to reset the security code. If that doesn’t work, charge the battery for 16 hours.
•See solutions for “No dial tone.”
•Replace the battery.
Memory dialing
•Make sure you correctly program the memory location keys.
•Make sure you follow the proper dialing sequence.
•You may need to reprogram numbers into memory after a power outage or battery replacement.
Out of range
•Move closer to the base.
•Reset the battery. Unplug the battery and plug it in again after five seconds.
•Reset the power supply. Unplug the supply and plug it in again after five seconds. Phone with tone service dials out in pulse mode
•Make sure phone is in tone dialing mode.
Phone won’t dial out with pulse service
•Make sure phone is in pulse dialing mode. Handset displays UNAVAILABLE
•Place the handset on the main base for reset.
•An additional handset is in use.
•Move closer to the base.
Causes of Poor Reception
•Aluminum siding.
•Foil backing on insulation.
•Heating ducts and other metal construction can shield radio signals.
•You’re too close to appliances such as microwaves, stoves, computers, etc.
•Atmospheric conditions, such as strong storms.
•Base is installed in the basement or lower floor of the house.
•Base is plugged into an AC outlet with other electronic devices.
•Baby monitor is using the same frequency.
•Handset battery is low.
•You’re out of range of the base.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
•Avoid putting the phone near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
•DO NOT expose to direct sunlight or moisture.
•Avoid dropping and other rough treatment to the phone.
•Clean with a soft cloth and never use a strong cleaning agent or abrasive powder because this will damage the finish.
•Retain the original packaging in case you need to ship the phone at a later date.
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please contact customer service at 1-800-448-0329. If the equipment is causing harm to the telephone network, the telephone company may require that you disconnect the equipment until the problem is resolved.
Any unauthorized repairs, changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain
a replacement unit, refer to the warranty included in this guide or call customer service at
1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.
Purchase date
Name of store
Limited Warranty
What your warranty covers:
•Defects in materials or workmanship.
For how long after your purchase:
•One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.)
What we will do:
•Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
How you get service:
•Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.
•”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
•Insure your shipment for loss or damage. Thomson Inc accepts no liability in case of damage or loss.
•A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.)
•Installation and setup service adjustments.
•Batteries.
•Damage from misuse or neglect.
•Products which have been modified or incorporated into other products.
•Products purchased or serviced outside the USA.
•Acts of nature, such as but not limited to lightning damage.
Product Registration:
•Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.
Limitation of Warranty:
•The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty.
•Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
•Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.
•This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Accessory Information
DESCRIPTION | MODEL NO. |
Handset Replacement Battery | 5-2729 (Ni-Cd) | 5-2522 (Ni-MH) |
| Gray | Black |
| | |
Power adaptor | 5-2748 | 5-2749 |
Handset cradle | 5-2751 | 5-2771 |
| | |
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are required by law to collect appropriate sales tax for each individual state, country, and locality to which the merchandise is being sent. Items are subject to availability.
Instructions For Additional Handset(s)
IMPORTANT: You can only use one handset at a time and there is NO conference and intercom features for these units. If the TALK/ CALL BACK or SPEAKER button is pressed on one handset while another handset is in use, UNAVAILABLE shows on the display.
Parts Checklist
Make sure your package includes the items shown here.
| Handset | Battery | |
Charge Cradle | battery pack | compartment cover | Handset |
Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved Nickel-Cadmium (Ni-Cd) battery model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery model 5-2522, which are compatible with this unit.
1.Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset.
2.Locate the battery compartment on the back of the handset.
3.Plug the battery pack cord into the jack inside the compartment. PLEASE REGISTER shows in the display.
NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way.
4.Insert the battery pack.
5.Close the battery compartment by pushing the door up until it snaps into place.
Extra Charging Cradle
1. Plug the AC power adaptor of the extra charging cradle into the electrical outlet.
2.Place the handset in the extra charging cradle. The charge indicator turns on, verifying the battery is charging.
3.Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger, place it on the main base station for 20 seconds, it will then automatically register.
NOTE: PLEASE REGISTER shows on the display if the handset has not been registered. Once a handset has completed registration successfully, READY will show on the handset’s display.
NOTE: In case of a power failure, the handsets may display UNAVAILABLE when the TALK/CALL BACK button is pressed. You must then place all handsets on the main base cradle for 20 seconds to re-register.
