Receiving CID Records

When you receive a call, the Caller ID information is transmitted between the rst and
second ring. The Caller ID information appears on the display while the phone rings,
giving you a chance to monitor the information and decide whether or not to answer
the call.

Storing CID Records (In CID Memory)

If you are not at home or cannot answer, your telephone’s Caller ID memory stores the
data for the 40 most recent calls you received so you can see who called while you
were unavailable. When the 41st call is received, the oldest Caller ID record (1st call) is
automatically deleted.
You may review the stored information at any time. Calls received since your last review
show as NEW in the display. Calls that have not been previously reviewed but were
received from the same number more than once show as REPT in the display.

Reviewing CID Records

As calls are received and stored, the display is updated to let you know how many calls
have been received. To scroll CID records:
1. Make sure the phone is OFF (not in TALK mode).
2. Press the
CALLER ID-VOLUME (6)
button to review the newest CID record.
3. Press the
CALLER ID-VOLUME (5)
button to review the oldest CID record rst.

Dialing a CID Number

1. Make sure the phone is OFF (not in TALK mode).
2. Use the
CALLER ID-VOLUME (5or6)
button to display the desired record.
3. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.
NOTE: Depending on (a) how the incoming caller’s phone number is
formatted when it is received, and (b) whether or not you previously
pre-programmed your local area code into the set up menu, you
may need to adjust the format of the incoming caller’s stored phone
number before making the call, press the format/trans button to
adjust the number, and try again.
Available formats include:
Number of digits Explanation Example
Eleven digits long distance code “1 ” 1-317-555-8888
+3-digit area code
+7-digit telephone number
Ten digits 3-digit area code + 317-555-8888
7-digit telephone number
Seven digits 7-digit telephone number 555-8888

Storing CID Records in Internal Memory

You may also store CID information in the phone’s internal memory.
NOTE:
It is important that you format CID records correctly BEFORE
storing in internal memory as you cannot reformat CID records
stored in memory.
1. Make sure the phone is OFF (not in TALK mode).
2. Use the
CALLER ID-VOLUME (5or6)
button to scroll to the desired CID record.
3. Press the mem button.
4. Use the touch-tone pad to enter a memory location (0-9) to store the number in that
memory location. You will hear a conrmation tone.
NOTE: If the memory location is occupied, REPLACE MEMO? is
displayed, and you must conrm replacement by pressing the mem
button.
NOTE: Press the *EXIT/tone button once to keep the previous setting
(making no changes) and return to the menu.
NOTE: If the selected CID record contains any information that is non-
numeric, the unit will not allow this record to transfer to the internal
user memory. The handset will display UNABLE TO STORE.

To Replace a Stored CID Record

1. Repeat steps 1 through 4 in Storing CID Records in Internal Memory. After you enter
the memory location, REPLACE MEMO? shows in the display.
2. Press the mem button again, and the new CID record replaces the old memory in
that location. You will hear a conrmation tone.

Deleting a CID Record

1. Make sure the phone is OFF (ot in TALK mode).
2.
Use the
CALLER ID-VOLUME (5or6)
button to display the CID record you want to delete.
3. Press chan/delete button. The display shows DELETE CALL ID?.
4. Press chan/delete button again to erase the record and ** DELETED ** will be
displayed on the screen. You will hear a conrmation tone.
NOTE: Press the *EXIT/tone key to return to the standby mode.

Deleting All CID Records

1. Make sure the phone is OFF (not in TALK mode).
2. Use the
CALLER ID-VOLUME (5or6)
button to display any Caller ID record.
3. Press and hold the chan/delete button until DELETE ALL? shows in the display.
4. Press chan/delete button again to erase all records. You will hear a conrmation
tone. The display shows NO CALLS.
NOTE: Press the *EXIT/tone key to return to the standby mode.
Memory
Each handset can store up to ten 24-digit numbers with up to 15-character names in
memory for quick dialing. This memory feature is in addition to the CID memory log,
which stores up to 40 CID records in each handset.

Storing a Name and Number in Memory

1. Make sure the phone is OFF (not in TALK mode).
2. Press the mem button.
3. Press the desired memory location (0 through 9) or use
CALLER ID-VOLUME (5or6)
to scroll to the desired memory location.
NOTE:
If the memory location is occupied, the memory location
number and stored name and telephone number shows in the
display. If the memory location is empty, EMPTY shows in the display.
4. Press the mem button again. The display shows ENTER NAME.
NOTE: If you don’t want to enter the name, skip Step 5.
5. Use the touch-tone pad on the handset to enter the name (up to 15 characters) and
press the mem button to save. More than one letter is stored in each of the number
keys. For example, to enter the name Bill Smith, press the 2 key twice for the letter B.
Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the letter L. Wait for
one second. Press the 5 key 3 times for the second letter L. Press the 1 key to insert
a space between the L and the S. Press the 7 key 4 times for the letter S; press the 6
key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for
the letter T; press the 4 key twice for the letter H.
NOTE: If you make a mistake press the chan/delete button to
backspace and erase the wrong character(s) or number(s).
6. Press the mem button to save the name. The display shows ENTER TEL NUMBR.
7. Use the touch-tone pad to enter the telephone number you want to store
(up to 24 digits).
NOTE: The system treats PAUSES as delays or spaces in the dialing
sequence.
8. Press mem again to store the number. You will hear a conrmation tone.

Storing the Last Number Dialed

1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button to store the number. You will hear a conrmation tone.
To replace an old number with a new redial number:
1. Repeat steps 1 through 6 in Storing a Name and Number in Memory.
2. Press the redial button.
3. Press the mem button, and REPLACE MEMO? shows in the display.
4. Press the mem button again to replace the old number with the new number. You
will hear a conrmation tone.

Inserting a Pause in the Dialing Sequence of a

Stored Number

If a pause is needed to wait for a dial or access tone, press the #PAUSE/ringer button
to insert a delay in dialing sequence of a stored number (for example, after you dial 9
for an outside line, or to wait for a computer access tone.) Pause shows in the display
as a P, and each pause counts as one digit in the dialing sequence.
Handset Sound Signals
Signal Meaning
A long warbling tone (with ringer on) Signals an incoming call
One long beep tone Conrmation tone
One beep every 7 seconds Low battery warning
Troubleshooting Tips

Caller ID Solutions

No display
• Fully charge (for 16 hours) or replace the battery.
• If you are using AC (electrical) power, make sure that the unit is connected to a
non-switched electrical outlet. Unplug the AC power converter from the unit and
plug it back in.
• To see Caller ID information in your display, you must be subscribed to Caller ID
service through your local telephone company.
Caller ID incomplete
• The unit displays this message if it detects anything other than valid Caller ID
information during the silent period after the rst ring. This message indicates the
presence of noise on the line.

Telephone Solutions

Handset can not link.
• If any handsets become inoperable, place it on the main base cradle for 20
seconds to re-register.
No dial tone
• Check or repeat installation steps
• Make sure the base power cord is connected to a working electrical outlet.
• Make sure the telephone line cord is connected to the base unit and the modular
phone jack?
• Disconnect the base from the wall phone jack and connect another phone to the
same jack. If there is no dial tone on the second phone, the problem might be your
wiring or local service.
• The handset might be out of range of the base. Move closer to the base.
• Make sure the battery is properly charged (for 16 hours).
• Ensure the battery pack is installed correctly.
• Did the handset beep when you pressed the TALK/CALL BACK button? Did the in
use indicator come on? The battery may need to be charged.
Handset does not ring
• Make sure the ringer is set to ON, this can be done through the handset setup
menu Ringer Volume.
• You may have too many extension phones on your line. Try unplugging
some phones.
• See solutions for “No dial tone.”
Charge/in use indicator on the base ashes
• Provided your phone company offers voice messaging service and you subscribe
to it, the charge/in use indicator on the base ashes when the phone is not in use
to indicate there is a message waiting. It stops ashing after the message has
been reviewed.
You experience static, noise, or fading in and out
• Change channels
• The handset may be out of range. Move closer to the base.
• Relocate the base.
• Charge the battery.
• Make sure base is not plugged into an electrical outlet with another
household appliance.
Unit beeps
• Place handset in base cradle for 20 seconds to reset the security code. If that
doesn’t work, charge the battery for 16 hours.
• See solutions for “No dial tone.”
• Replace the battery.
Memory dialing
• Make sure you correctly program the memory location keys.
• Make sure you follow the proper dialing sequence.
Limited Warranty
What your warranty covers:
• Defects in materials or workmanship.
For how long after your purchase:
• One year, from date of purchase.
(The warranty period for rental units begins with the rst rental or 45 days from
date of shipment to the rental rm, whichever comes rst.)
What we will do:
• Provide you with a new or, at our option, a refurbished unit. The exchange unit is
under warranty for the remainder of the original product’s warranty period.
How you get service:
• Properly pack your unit. Include any cables, etc., which were originally provided
with the product. We recommend using the original carton and packing materials.
• ”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence
that the product is within the warranty period, must be presented to obtain
warranty service.” For rental rms, proof of rst rental is also required. Also print
your name and address and a description of the defect. Send via standard UPS or
its equivalent to:
Thomson Inc.
11721 B Alameda Ave.
Socorro, Texas 79927
• Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case
of damage or loss.
• A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
• Customer instruction. (Your Owner’s Manual provides information regarding
operating instructions and user controls. Any additional information, should be
obtained from your dealer.)
• Installation and setup service adjustments.
• Batteries.
• Damage from misuse or neglect.
• Products which have been modied or incorporated into other products.
• Products purchased or serviced outside the USA.
• Acts of nature, such as but not limited to lightning damage.
Product Registration:
• Please complete and mail the Product Registration Card packed with your unit.
It will make it easier to contact you should it ever be necessary. The return of the
card is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL
IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY THOMSON INC., ITS AGENTS, OR EMPLOYEES SHALL CREATE A
GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. THOMSON INC. SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEqUENTIAL DAMAGES RESULTING FROM THE USE OF
THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED
WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT
TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT
IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to this warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential
damages, or limitations on how long an implied warranty lasts so the above
limitations or exclusions may not apply to you.
• This warranty gives you specic legal rights, and you also may have other rights
that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Instructions For Optional/Additional Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the
optional Model 25902 handset with charge cradle).
IMPORTANT: You can only use one handset at a time and there is
NO conference and intercom features for these units. If the TALK/
CALL BACK or SPEAKER button is pressed on one handset while
another handset is in use, UNAVAILABLE shows on the display.

Parts Checklist

Make sure your package includes the items shown here.
• You may need to reprogram numbers into memory after a power outage or
battery replacement.
Out of range
• Move closer to the base.
• Reset the battery. Unplug the battery and plug it in again after ve seconds.
• Reset the power supply. Unplug the supply and plug it in again after ve seconds.
Phone with tone service dials out in pulse mode
• Make sure phone is in tone dialing mode.
Phone won’t dial out with pulse service
• Make sure phone is in pulse dialing mode.
Handset displays UNAVAILABLE
• Place the handset on the main base for reset.
• An additional handset is in use.
• Move closer to the base.
Causes of Poor Reception
• Aluminum siding.
• Foil backing on insulation.
• Heating ducts and other metal construction can shield radio signals.
• You’re too close to appliances such as microwaves, stoves, computers, etc.
• Atmospheric conditions, such as strong storms.
• Base is installed in the basement or lower oor of the house.
• Base is plugged into an AC outlet with other electronic devices.
• Baby monitor is using the same frequency.
• Handset battery is low.
• You’re out of range of the base.
General Product Care
To keep your telephone working and looking good, follow these guidelines:
• Avoid putting the phone near heating appliances and devices that generate
electrical noise (for example, motors or uorescent lamps).
• DO NOT expose to direct sunlight or moisture.
• Avoid dropping and other rough treatment to the phone.
• Clean with a soft cloth and never use a strong cleaning agent or abrasive
powder because this will damage the nish.
• Retain the original packaging in case you need to ship the phone at a later date.
Warranty Assistance
If trouble is experienced with this equipment, for warranty information, please
contact customer service at 1-800-448-0329. If the equipment is causing harm to
the telephone network, the telephone company may require that you disconnect the
equipment until the problem is resolved.
Any unauthorized repairs, changes or modications not expressly approved by
Thomson Inc. could void the user’s authority to operate this product. For instructions
on how to obtain a replacement unit, refer to the warranty included in this guide or call
customer service at 1-800-448-0329.
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to this booklet for future reference or jot down the date this
product was purchased or received as a gift. This information will be valuable if service
should be required during the warranty period.
Purchase Date
Name of Store
Handset
Belt
clip
Handset
battery pack
Battery
compartment
cover
Charge
Cradle

Installing the Handset Battery

NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of re or personal injury, use only
the Thomson Inc. approved Nickel-Cadmium (Ni-Cd ) battery
Model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery Model
5-2522, which is compatible with this unit.
1. Locate battery and battery door which are packaged together inside a plastic bag
and are separate from the handset.
2. Locate the battery compartment on the back of the handset.
3. Plug the battery pack cord into the jack inside the compartment. PLEASE REGISTER
shows in the display.
NOTE: To ensure proper battery installation, the connector is keyed
and can be inserted only one way.
4. Insert the battery pack.
5. Close the battery compartment by pushing the door up until it snaps into place.

Extra Charging Cradle

1. Plug the AC power adaptor of the extra
charging cradle into the electrical outlet.
2. Place the handset in the extra charging
cradle. The charge indicator turns on,
verifying the battery is charging.
3. Allow the phone to charge for 16 hours.

Registration

YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger, place it on the
main base station for 20 seconds, it will then automatically register.
NOTE: PLEASE REGISTER shows on the display if the handset has
not been registered. Once a handset has completed registration
successfully, READY will show on the handset’s display.
NOTE: In case of a power failure, the handsets may display
UNAVAILABLE when the TALK/CALL BACK button is pressed. You
must then place all handsets on the main base cradle for 20
seconds to re-register.
Accessory Information
To place order, have your Visa, MasterCard, or Discover Card ready and call toll-free
1-800-338-0376. A shipping and handling fee will be charged upon ordering. We are
required by law to collect appropriate sales tax for each individual state, country, and
locality to which the merchandise is being sent. Items are subject to availability.
DESCRIPTION MODEL NO.
Handset Replacement Battery 5-2729(Ni-Cd)/5-2522(Ni-MH)
Power adapter 5-2749
Belt Clip 5-2736
Headset 5-2425 (black)
Optional/Additional handset cradle 5-2752

Changing a Stored Number

1. Repeat steps 1 through 7 in Storing a Name and Number in Memory.
2. Press the mem button, and REPLACE MEMO? shows in the display.
3. Press the mem button to store the number. You will hear a conrmation tone.

Reviewing and Deleting Stored Numbers

1. To review stored numbers, press the mem button, and use the
CALLER ID-VOLUME
(5or6)
button to scroll to the memory location, or press the corresponding number
key for a desired memory location (0-9).
2. When the data shows in the display, press the chan/delete button. The display
shows DELETE?.
3. Press chan/delete button again to delete the data. The display shows DELETED.

Dialing a Stored Number

1. Make sure the phone is ON by pressing the TALK/CALL BACK button.
2. Press the mem button.
3. Press the memory location (0-9). The number dials automatically.
- OR -
1. Make sure the phone is OFF (not in TALK mode).
2. Press the mem button.
3. Use the touch-tone pad or the
CALLER ID-VOLUME (5or6)
button to scroll to the
number you want to dial.
4. Press the TALK/CALL BACK or SPEAKER button. The number dials automatically.

Chain Dialing from Memory

Use this feature to make calls which require a sequence of numbers, such as calling
card calls to a frequently called long distance number. Each part of the sequence is
dialed from memory. The following example shows you how to use chain dialing to
make a call through a long distance service:
The Number For Memory Location
Long distance access number 7
Authorization code 8
Frequently called long distance number 9
1. Make sure the phone is ON (in TALK or SPEAKERPHONE mode).
2. Press the mem button and then press 7.
3. When you hear the access tone, press the mem button and then press 8.
4. At the next access tone, press the mem button and then 9.
TIP: Wait for the access tones before pressing the next mem button,
or your call may not go through.
Headset and Belt Clip

Connecting an Optional Headset to the Handset

For hands free operation:
1. Remove the rubber cap covering the headset jack.
2. Connect the headset to the headset jack on the handset. The handset receiver is
disabled when the headset is connected.
3. Adjust the headset to rest comfortably on top of your head and over your ear. Move
the microphone to approximately two to three inches from your mouth.
4. Press the TALK/CALL BACK button on the handset to answer a call or make calls
with the headset.
5. To return to normal operation, unplug the headset from the jack.

Attaching the Belt Clip

To attach the belt clip, insert the sides of the belt clip into the slots on each side of the
handset. Snap the ends of the belt clip into place.
Changing the Battery
Make sure the telephone is OFF (not in TALK mode) before you replace battery.
CAUTION: To reduce the risk of re or personal injury, use only
the Thomson Inc. approved Nickel-Cadmium (Ni-Cd ) battery
Model 5-2729 or Nickel-Metal Hydride (Ni-MH) battery Model
5-2522, which is compatible with this unit.
1. Remove the battery compartment door.
2. Disconnect the cord attached to the battery pack and remove the battery pack from
the handset.
3. Insert the new battery pack and connect the cord to the jack inside the battery
compartment.
4. Put the battery compartment door back on.
5. Place handset in the base to charge. Allow the handset battery to properly charge
(for 16 hours) prior to rst use or when you install a new battery pack. If you do
not properly charge the phone, battery performance will be compromised.
Battery Safety Precautions
• Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type,
toxic materials could be released which can cause injury.
• To reduce the risk of re or personal injury, use only the
Nickel-Metal Hydride
battery listed in the User’s Guide.
• Keep batteries out of the reach of children.
• Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product
indicates that we are participating in a program to collect and recycle the
rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org
or call 1-800-8-BATTERY or contact a local recycling center.
Display Messages
The following messages show the status of the phone or help you set up and use your
phone.
BLOCKED CALL Caller information is blocked from transmission.
BLOCKED Caller name and number is blocked from transmission.
NAME/NUMBER
DELETE ALL? Prompt asking if you want to erase all Caller ID records.
DELETE CALL ID? Prompt asking if you want to erase the current Caller ID record
that is shown on the display.
DELETE? Prompt asking if you want to erase one of the 10 numbers
stored in the phone’s outgoing memory.
DELETED Prompt conrming a CID record is erased.
EMPTY Indicates a memory location is vacant.
END OF LIST Indicates there is no additional information in the Caller ID
memory log.
ENTER NAME Telling you to name the handset or enter a name for one of
the 10 memory locations.
INCOMPLETE Caller information is interrupted during transmission or
DATA the phone line is excessively noisy.
LOW BATTERY Indicates the handset battery is low and needs charging.
NEW Indicates call or calls have not been reviewed.
NEW VOICE MAIL Indicates a new voice mail is available.
NO DATA No Caller ID information was received.
NO CALLS Indicates no calls have been received.
PAGING FRM BASE Someone is paging the handset from the base.
PLEASE REGISTER Indicates the handset needs to be registered before use.
PRESS TALK KEY Indicates the CID number is a Directory Dial Number (DDN)
and cannot be formatted.
READY Indicates the handset is registered and available for use.
REPT Repeat call message. Indicates that a new call from the same
number was received more than once.
TRANSFERRING Indicates the call is being transferred from one handset to
another.
UNABLE TO DIAL Indicates the CID or memory contents cannot be dialed.
UNABLE TO STORE Indicates the CID or memory contents cannot be stored.
UNAVAILABLE Indicates the handset is out of range.
Or an additional handset is in use.
Or there has been a base power failure, in which case you
must place all handsets on the main base cradle for 20
seconds to re-register.
UNKNOWN The incoming call is from an area not serviced by Caller ID or
NAME/CALLER/ caller information is not sent.
NUMBER