Belt Clip and Optional Headset
Connecting the Belt Clip
1.To attach the belt clip, insert the sides of the belt clip into the slots on each side of the handset.
2.Snap the ends of the belt clip into place.
Connecting an Optional Headset to the Handset
Each handset can be used with an optional headset hands free operation.
1.Connect the headset to the headset jack on the side of the handset. The handset receiver and microphone are disabled when the headset is connected.
2.Adjust the headset to rest comfortably on top of your head and over your ear. Move the microphone to approximately two to three inches from your mouth.
3.Press the TALK/CALL BACK button to answer a call or make calls using the headset.
4.To return to normal operation, unplug the headset from the jack.
Changing the Battery
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model
1.Make sure the telephone is OFF (not in TALK mode) before you replace the battery.
2.Remove the battery compartment door.
3.Disconnect the cord attached to the battery pack and remove the battery pack from the handset.
4.Insert the new battery pack and connect the cord to the jack inside the battery compartment.
5.Put the battery compartment door back on.
6.Place handset in the base or handset charge cradle to charge. Allow the handset battery to properly charge (for 16 hours) prior to first use or when you install a new battery pack. If you do not properly charge the phone, battery performance will be compromised.
Battery Safety Precautions
•Do not burn, disassemble, mutilate, or puncture. Like other batteries of this type, toxic materials could be released which can cause injury.
•To reduce the risk of fire or personal injury, use only the
•Keep batteries out of the reach of children.
•Remove batteries if storing over 30 days.
NOTE: The RBRC seal on the battery used in your Thomson Inc. product indicates that we are participating in a program to collect and recycle the rechargeable battery (or batteries).
For more information go to the RBRC web site at www.rbrc.org or call
Display Messages
The following messages shows the status of the phone, provides Caller ID information, or helps you set up and use your phone.
BLOCKED NUMBER | Indicates the person is calling from a number which is blocked |
| from transmission. |
CHARGING... | Indicates the handset needs to charge for a period of time |
| before it can resume normal function. |
DELETE ALL? | Prompt asking if you want to erase all CID records. |
DELETE CALL ID? | Prompt asking if you want to erase the CID record showing on |
| the display. |
DELETE? | Prompt asking if you want to erase one of the 50 records |
| stored in the phone’s memory. |
DUPLICATE NUMBER | Under VIP melody feature, if the desired number/record was |
| selected in any one of TEN VIP melody records before, |
| DUPLICATE NUMBER shows in the display. |
END OF LIST | Indicates that there is no additional information in CID |
| memory. |
ENTER NAME | Prompt telling you to enter a name in one of the 50 memory |
| locations. |
ENTER TEL NUMBR | Prompt telling you to enter a telephone number in one of the |
| 50 memory locations. |
NEW | Indicates call or calls which have not been reviewed. |
HANDSET NAME | Prompt telling you to enter the user name for the registered |
| handset. |
HANDSET NEEDS | Indicates you must register a |
REGISTRATION | use. |
INCOMPLETE DATA | Caller information is interrupted during transmission or the |
| phone line is excessively noisy. |
LINE IN USE | Displays on handset while the line is in use. |
LONG DISTANCE | Indicates CID record is from a long distance call. |
LOW BATTERY | Indicates the battery needs to be charged. |
NEW CALL XX | XX represents the number of new CID records not reviewed. |
NO BATTERY | Indicates the battery is not properly installed in the handset, |
| or the battery pack is not properly connected to the jack inside |
| the battery compartment. |
NO CALLS | Indicates there are no CID records in memory. |
NO DATA | Indicates no CID information was received , you are not |
| subscribed to CID service, or CID service is not working. |
NO USER MEMORY | Indicates the memory location contains no user memories and |
| the user is trying to mark a specific user record for VIP MELODY. |
OUT OF RANGE | May indicate handset is too far away from the base or that |
| the power has been interrupted. Move closer and |
| check connections. |
PAGING or | Someone pressed the PAGE button on the base or INTERCOM |
PAGING FROM | button on the handset |
REPT | Indicates a repeat call message. Indicates a new call from the |
| same number was received more than once. |
SEARCHING | Indicates handset is searching for the base. |
SPKR | Indicates the handset is in speakerphone mode. |
UNKNOWN CALLER/ | Indicates incoming call is from an area not serviced by CID or |
NAME/NUMBER | the CID information was not sent. |
Answering System Display Messages
The following messages show the status of the answering system or help you set up and use the system.
Indicates the total number of messages. | |
CL (blinking) | The voice time/day stamp needs to be set. |
- - | Answering system is turned off. |
An (blinking) | The system is answering a call. |
F (blinking) | Answering system memory is full. |
Six bars (blinking) | The system is recording a memo or an announcement. |
LA (Line Access) | External line remote answering system. |
Handset Sound Signals
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Signal | Meaning |
A long warbling tone (with ringer on) | Signals an incoming call |
Three short beeps (several times) | Page signal |
One beep every 7 seconds | Low battery warning |
Troubleshooting Guide
Telephone Solutions
No dial tone
•Check or repeat installation steps:
Make sure the base power cord is connected to a working electrical outlet. Make sure the telephone line cord is connected to the base and the wall jack.
•Connect another phone to the same jack. If it doesn’t work, the problem might be your wiring or local service.
•The handset may be out of range of the base. Move closer to the base.
•Make sure the battery is properly charged (for 16 hours).
•Make sure the battery pack (in the handset) is properly installed.
•The handset should beep when you press the TALK/CALL BACK button, and the charge indicator on the base should be lit when the handset rests in the cradle. If not, the battery may need to be charged.
•Place handset in charge cradle for at least 20 seconds to reset the unit.
Handset does not ring
•Make sure the handset ringer software switch is set to on.
•The handset may be out of range of the base. Move closer to the base.
•You may have too many extension phones on your line. Try unplugging some extensions.
•Check for a dial tone.
You experience static, noise, or fading in and out
•The handset may be out of range of the base. Move closer to base.
•Make sure base is not plugged into an electrical outlet with another household appliance. If necessary, relocate the base.
•Charge the battery (for 16 hours).
Unit beeps
•Clean the charging contacts on the cordless handset and base charge cradle with a soft cloth or an eraser.
•See solutions for “No dial tone ” on previous page.
•Replace the battery.
Memory dialing doesn’t work
•Did you program the memory location keys correctly?
•Did you follow proper dialing sequence?
Unit locks up and no communication between the base and cordless handset
•Unplug the power adaptor from the electrical outlet and the back of the base. Remove the handset battery. Wait for 30 seconds and plug the power adaptor back into the base and electrical outlet. Reconnect the battery and charge for 16 hours.
Caller ID Solutions
No Display
•Charge the battery (for 16 hours). Or replace the battery.
•Make sure the unit is connected to a
Caller ID Error Message
•The unit displays this message if it detects anything other than valid Caller ID information during the silent period after the first ring. This message indicates the presence of noise on the line.
No Caller ID
•You must be subscribed to the standard Name/Number Caller ID service from your local telephone company to receive CID information.
Battery
If you experience any of the following problems, even after recharging the battery, you may need to replace the battery pack:
•Short talk time
•Poor sound quality
•Limited range
•Charge indicator fails to turn on
General Product Care
To keep your unit working and looking good, follow these guidelines:
•Avoid dropping the handset, as well as other rough treatment to the phone.
•Clean the phone with a soft cloth.
•Never use strong cleaning agents, paint thinner, abrasive powder, alcohol, or other chemical products to clean the unit. Doing so will damage the finish.
•Retain the original packaging in case you need to ship the phone at a later date.
•Periodically clean the charge contacts on the handset and base with a clean pencil eraser.
Answering System Solutions
Can’t hear messages, beep, etc.
• Adjust speaker volume.
Time/Day setting stuck at 12 a.m Mon.
•Set the time clock. Answers on 10th ring
•Make sure answering system is turned on.
•Answering system memory may be full. Erase some messages. Incoming messages are incomplete
•An extension phone may have been lifted as a message is received.
•Answering system memory is full. Erase some messages.
•You may have accidently pressed the PLAY/STOP button during playback and stopped the message.
Won’t respond to remote commands
•You must use a
•Make sure to enter the correct security code.
•Did unit hang up? If you take no action for a period of time, it automatically hangs up.
Causes of Poor Reception
•Aluminum siding.
•Foil backing on insulation.
•Heating ducts and other metal construction that can shield radio signals.
•You ’re too close to appliances such as microwaves, stoves, computers, etc.
•Atmospheric conditions, such as strong storms.
•Base is installed in the basement or lower floor of the house.
•Base is plugged into AC outlet with other electronic devices.
•Baby monitor is using the same frequency.
•Handset battery is low.
•You’re out of range of the base.
Service
If trouble is experienced with this equipment, for repair or warranty information, please contact customer service at
This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Thomson Inc. could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at
Or refer inquiries to:
Thomson Inc.
Manager, Consumer Relations
P O Box 1976
Indianapolis, IN 46206
Attach your sales receipt to the booklet for future reference or jot down the date this product was purchased or received as a gift. This information will be valuable if service should be required during the warranty period.
Accessory Information
DESCRIPTION | MODEL NO. |
Handset Replacement Battery | |
AC Power adaptor | |
Belt Clip | |
Headset | |
Handset charge cradle |
To place order, have your Visa, MasterCard, or Discover Card ready and call
Limited Warranty
What your warranty covers:
•Defects in materials or workmanship.
For how long after your purchase:
•One year, from date of purchase.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the rental firm, whichever comes first.)
What we will do:
•Provide you with a new or, at our option, a refurbished unit. The exchange unit is under warranty for the remainder of the original product’s warranty period.
How you get service:
•Properly pack your unit. Include any cables, etc., which were originally provided with the product. We recommend using the original carton and packing materials.
•”Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the product is within the warranty period, must be presented to obtain warranty service.” For rental firms, proof of first rental is also required. Also print your name and address and a description of the defect. Send via standard UPS or its equivalent to:
Thomson Inc.
11721 B Alameda Ave. Socorro, Texas 79927
•Pay any charges billed to you by the Exchange Center for service not covered by the warranty.
•Insure your shipment for loss or damage. Thomson Inc. accepts no liability in case of damage or loss.
•A new or refurbished unit will be shipped to you freight prepaid.
What your warranty does not cover:
•Customer instruction. (Your Owner’s Manual provides information regarding operating instructions and user controls. Any additional information, should be obtained from your dealer.)
•Installation and setup service adjustments.
•Batteries.
•Damage from misuse or neglect.
•Products which have been modified or incorporated into other products.
•Products purchased or serviced outside the USA.
•Acts of nature, such as but not limited to lightning damage.
Product Registration:
•Please complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.
Limitation of Warranty:
•The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied (including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson Inc., its agents, or employees shall create a guaranty or in any way increase the scope of this warranty.
•Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson Inc. shall not be liable for incidental or consequential damages resulting from the use of this product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the state of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above.
How state law relates to this warranty:
•Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts so the above limitations or exclusions may not apply to you.
•This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Instructions For Optional/Additional Handset(s)
This phone is EXPANDABLE up to a total of 4 handsets (by additional purchase of the optional Model 28001 handset with charge cradle).
IMPORTANT: If you have purchased an extra handset apart from your original purchased unit you may find a detailed description of its functions in the User’s Guide provided with your original purchased unit.
If you have purchased an extra handset that is not of the same type as your original handset you may still use the original User’s Guide to help explain the new handsets basic functions and options.
Parts Checklist
Make sure your package includes the items shown here.
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| ABC | DEF |
Charge | Battery |
| GHI | JKL | MNO |
| PQRS |
| RINGER | ||
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| TUV | WXYZ | |
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| EXIT | OPER | PAUSE |
Cradle | compartment |
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Handset | cover | Belt |
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battery pack |
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Installing the Handset Battery
NOTE: You must connect the handset battery before use.
CAUTION: To reduce the risk of fire or personal injury, use only the Thomson Inc. approved model
1.Locate battery and battery door which are packaged together inside a plastic bag and are separate from the handset.
2.Locate the battery compartment on the back of the handset.
3.Plug the battery pack cord into the jack inside the compartment.
NOTE: To ensure proper battery installation, the connector is keyed and can be inserted only one way.
4.Insert the battery pack.
5.Close the battery compartment by pushing the door up until it snaps into place.
Extra Charging Cradle
CHARGE
(indicator)
1.Plug the AC power converter of the extra charging cradle into the electrical outlet.
2.Place the handset in the extra charging cradle. The charge indicator turns on, verifying the battery is charging.
3.Allow the phone to charge for 16 hours.
Registration
YOU MUST REGISTER THE HANDSET TO THE MAIN BASE BEFORE USE!
After the optional handset has charged for 16 hours on the extra charger, HANDSET NEEDS
REGISTRATION shows in the display.
1.Press the MUTE/PROG button. HOLD BASE PAGE WAIT FOR BEEP shows in the display.
(Your handset should be held near the base during registration process.)
2.Press and hold the page button on the base unit until you hear a long tone at the handset. HANDSET X REGISTERED shows in the handset display, where X is the handset number. You may now rename your handset.
