Consumer Support Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions
14
Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the chart on this page

first and you may not need to call for service.

Problem Possible Causes What To Do

Air conditioner The air conditioner •Make sure the air conditioner plug is pushed completely
does not start is unplugged. into the outlet.
The fuse is blown/circuit •Check the house fuse/circuit breaker box and replace
breaker is tripped. the fuse or reset the breaker.
Power failure. •If power failure occurs, turn the mode control to OFF.
When power is restored, wait 3 minutes to restart the
air conditioner to prevent tripping of the compressor
overload.
Air conditioner does Airflow is restricted. •Make sure there are no curtains, blinds or furniture
not cool as it should blocking the front of the air conditioner.
The temp control may •Turn the knob to a higher number. The highest setting
not be set high enough. provides maximum cooling.
The air filter is dirty. •Clean the filter at least every 30 days. See the Care and
cleaning of the air conditioner section.
The room may have been hot. •When the air conditioner is first turned on you need to
allow time for the room to cool down.
Cold air is escaping. •Check for open furnace floor registers and cold
air returns.
•Set the air conditioner’s vent to the closed position.
Cooling coils have iced up. •See “Air conditioner freezing up” below.
Air conditioner Ice blocks the air flow •Set the mode control at HIGH FAN or HIGH COOL with
freezing up and stops the air conditioner the temp at 1or 2. Wait for approximately one hour,
from cooling the room. then reset to desired temperature.

Normal Operating Sounds

■ You may hear a pinging noise caused by
water being picked up and thrown against
the condenser on rainy days or when the
humidity is high. This design feature helps
remove moisture and improve efficiency.
■ You may hear the thermostat click when
the compressor cycles on and off.
■ Water will collect in the base pan during
high humidity or on rainy days. The water
may overflow and drip from the outdoor
side of the unit.
■ The fan may run even when the
compressor does not.