Before you call for service…, Problem, Possible Causes | GE JB968

Drawer does not slide

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem		Possible Causes		What To Do

Oven racks are		The shiny, silver-colored		• Apply a small amount of vegetable oil to a paper
difficult to slide		racks were cleaned in a		towel and wipe the edges of the oven racks with
		self-clean cycle.		the paper towel. Do not spray with Pam® or other
				lubricant sprays.

Drawer does not slide		The drawer is out		• Fully extend the drawer and push it all the way in.
smoothly or drags		of alignment.		See the Care and cleaning of the range section.

		Drawer is over-loaded or		• Reduce weight. Redistribute drawer contents.
		load is unbalanced.

Lower oven drawer or		A fuse in your home may be		• Replace the fuse or reset the circuit breaker.
warming drawer will		blown or the circuit breaker
not work		tripped.

		Controls improperly set.		• See the Electric warming drawer or Lower oven
				drawer section.

Excessive condensation		Liquid in drawer.		• Remove liquid.
in the drawer
in the drawer		Uncovered foods.		• Cover food with lid or aluminum foil.
		Uncovered foods.		• Cover food with lid or aluminum foil.

		Temperature setting too high.		• Reduce temperature setting.

Food dries out in the		Moisture escaping.		• Cover food with lid or aluminum foil.
lower oven drawer or
lower oven drawer or		Drawer not fully closed.		• Push drawer in until latch engages.
warming drawer		Drawer not fully closed.		• Push drawer in until latch engages.
warming drawer

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GE JB968 Before you call for service…, Problem, Possible Causes, What To Do, Drawer does not slide, Lower oven drawer or

Contents

ge.com Owner’s ManualModel # Serial # 49-80361 11-05 JR IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING IMPORTANT SAFETY NOTICESAFETY PRECAUTIONS Tips Care and Cleaning Operating Instructions Safety Instructions Support Safety InstructionsCOOK MEAT AND POULTRY THOROUGHLY… Cleaning the glass cooktop section Safety InstructionsRADIANT SURFACE UNITS SELF-CLEANING UPPER OVEN CleaningOVEN LOWER OVEN DRAWER on some models Care and Cleaning Operating Instructions Safety Consumer Support Troubleshooting TipsAbout the radiant surface units Instructions Safety Troubleshooting TipsInstructions Operating Instructions Care and Cleaning Consumer Using the surface units-Touch pad-controlled models Tips Care and CleaningConsumer Support Troubleshooting Surface Unit Cook Settings Troubleshooting Tips Consumer Support Instructions Operating Instructions Care and CleaningPrecise Warm Feature Safety Using the surface units-Knob-controlled models Instructions SafetyTips Care and Cleaning Operating Consumer Support Troubleshooting Using the Warming Zone on some models Instructions Operating Instructions Care and CleaningTroubleshooting Tips Consumer Support Using the oven controls Operating Instructions Safety InstructionsConsumer Support Troubleshooting Tips Care and Cleaning Oven Control, Clock and Timer Features and Settings Safety Instructions Operating Instructions Oven Control, Clock and Timer Features and SettingsCare and Cleaning Troubleshooting Tips Consumer Support Preheating and Pan Placement Aluminum FoilBefore you begin… Angel food cake Care and Cleaning Troubleshooting Tips Consumer Support How to Set the Upper Oven for BroilingInstructions Operating Broiling Guide Using the timed baking and roasting features. on some models Safety Instructionsand Cleaning Operating Instructions Consumer Support Troubleshooting Tips Care Using the probe. on some models How to Set the Upper Oven For Baking/Roasting When Using the ProbeYou can use the Kitchen Timer even though while using the probe Using the clock, kitchen timer and control lockout Cleaning Operating InstructionsTo Set the Kitchen Timer To Reset the Kitchen Timer Adjust the upper oven thermostat-Do it yourself Troubleshooting TipsTo Adjust the Thermostat Safety Using the lower oven drawer. on some models Cleaning Operating Instructions SafetyWhen Using the Lower Oven Drawer Warm Setting Tips Care and Using the convection oven. on some models and Cleaning TroubleshootingInstructions Operating Instructions Care Troubleshooting Tips Care and Cleaning How to Set the Upper Oven for Convection Baking or RoastingConvection Roast Cookware for Convection Cooking Using the timed features for convection cooking Safety Instructions Instructions Never leave your probe inside the oven during a self-cleaning cycle Using the convection ovenConvection Roasting Guide Using the proofing and warming features Consumer Support Troubleshooting Tips Care andHow to Set the Upper Oven For Proofing on some models How to Set the Upper Oven For Warming on some models Using the self-cleaning upper oven Cleaning Troubleshooting Tips Consumer SupportBefore a Clean Cycle How to Set the Upper Oven for Cleaning How to Delay the Start of Cleaning Operating Instructions SafetyAfter a Clean Cycle Special features of your oven control Operating Instructions12-Hour Shutdown Fahrenheit or Celsius Temperature Selection Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions SafetyTone Volume possible volume levels Auto Recipe Conversion Instructions Care and Cleaning Troubleshooting Tips Consumer SupportInstructions Operating Using the Sabbath feature Operating Instructions SafetyTroubleshooting Tips Care and Cleaning How to Exit the Sabbath Feature Care and cleaning of the range Care and CleaningHow to Remove Protective Shipping Film and Packaging Tape Tips Consumer Support Cleaning Operating Instructions Safety Cleaning the Oven DoorLift-Off Oven Door Do not lift the door by the handle Removable Lower Oven Drawer Pan NOTE Allow lower oven drawer to cool before removing pan Operating Instructions Safety Care and CleaningTroubleshooting Oven Light Replacement and Cleaning Safety Instructions Operating Instructions CareOven Racks and Convection Roasting Rack Stainless Steel Surfaces on some models Cleaning the glass cooktop Normal Daily Use CleaningBurned-On Residue Heavy, Burned-On Residue Glass surface-potential for permanent damage Instructions Care andMetal Marks and Scratches Rubber-like Seal Before you call for service… ProblemPossible Causes What To Do See the Adjust the oven thermostat-Do it yourself Removal instructions in the Care and cleaning of yourcleaning of your range section See the Broiling Guide open after a clean cycle Oven will not self-cleanOven not clean after a See the Special features of your oven control section See the Range lockout or Control lockout section Excessive condensation Drawer does not slideLower oven drawer or GE Service Protection Plus Warranty Registration Department P.O. Box Louisville, KYGeneral Electric Company We’ll Cover Any Appliance. Anywhere. Anytime Follow these three steps to protect your new appliance investment Model NumberSerial Number Dear Customer Care and Cleaning Consumer Support Care and Cleaning Operating Instructions Safety Instructions Accessories Looking For Something More?GE’s innovative, self-cleanable porcelain-coated oven racks Heavy Duty Durable Able to be cleaned in a self-cleaning oven GE Electric Range Warranty Safety Instructions Operating InstructionsGE Will Provide What GE Will Not Cover Schedule Service Parts and AccessoriesConsumer Support GE Appliances Website