GE JBP26, JBP30 Before You Call For Service…, Problem, Possible Causes, What To Do, Food does not

Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before You Call For Service…

Troubleshooting Tips

Problem	Possible Causes	What To Do
Food does not	Oven controls improperly set.	• Make sure you turn the knob all the way to the
broil properly		BROIL position.
	Door not open to the	• See the Using the oven section.
	broil stop position as
	recommended.
	Improper shelf position	• See the Broiling Guide.
	being used.
	Cookware not suited	• Use the broiling pan and grid that came with your range.
	for broiling.
	Aluminum foil used on the	• See the Using the oven section.
	broiling pan and grid has
	not been fitted properly and
	slit as recommended.
	In some areas the power	• Preheat the broil element for 10 minutes.
	(voltage) may be low.	• Broil for the longest period of time recommended in
		the Broiling Guide.
Oven temperature	Oven thermostat	• See the Adjust the oven thermostat—Do it yourself!
too hot or too cold	needs adjustment.	section.
Power outage,	Power outage or surge.	• Some models will automatically resume their setting
clock flashes		once the power is restored. On models with a clock,
		you must reset the clock. If the oven was in use, you
		must reset it by turning the Oven Temperature knob
		back to OFF, setting the clock and resetting any
		cooking function.
Oven will not self-clean	The oven temperature	• Allow the range to cool to room temperature and reset
	is too high to set a	the controls.
	self-clean operation.
	Oven controls improperly set.	• Make sure you turn the control knob all the way to the
		CLEAN position.
	Oven door is not in	• Make sure you move the door latch handle all the
	the locked position.	way to the right.
Oven starts a self-clean	Oven door locked during	• Turn the Oven Temperature knob to OFF. Allow the
cycle when you wanted	cooking.	oven to cool. Never force the door latch handle.
to bake, roast or broil
“Crackling” or	This is the sound of the metal	• This is normal.
“popping” sound	heating and cooling during
	both the cooking and
	cleaning functions.

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