Customer Service Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page first and you may not need to call for service.
Problem | Possible Causes | What To Do | ||||||
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Burners have yellow or | The combustion quality of | • Use the illustrations below to determine if your burner | ||||||
burner flames needs to be | flames are normal. If burner flames look like A, call for | |||||||
| determined visually. | service. Normal burner flames should look like B or C, | ||||||
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| depending on the type of gas you use. With LP gas, some | ||||||
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| yellow tipping on outer cones is normal. | ||||||
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| Call for service | on outer cones | Normal for natural |
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| Normal for LP gas | gas |
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Control knobs | Controls improperly set. | • To turn from the OFF position, push the knob in and | ||
will not turn |
| then turn. |
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Burners do | Plug on cooktop is not | • Make sure electrical plug is plugged into a live, properly | ||
not light | completely inserted in the | grounded outlet. |
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| electrical outlet. |
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| Gas supply not connected | • See the Installation Instructions that came with your | ||
| or turned on. | cooktop. |
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| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. | ||
| blown or the circuit breaker |
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| tripped. |
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| Igniter orifice in burner body • Remove the obstruction. See the Care and cleaning of | |||
| may be clogged. | the cooktop section. |
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| Burner parts not replaced | • See the Care and cleaning of the cooktop section. | ||
| correctly. |
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| Hole in burner top behind | • Use a small sewing needle to unplug. | ||
| the igniter may be clogged. |
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Ticking sound of spark | Control knob is still | • Turn the knob out of the LITE position to the desired | ||
igniter persists after | in the LITE position. | setting. |
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burner lights |
| • Turn the burner off and relight. If ticking is still | ||
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| present, call for service. |
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Ticking sound persists | Be sure the knob is in the | • Remove knob by pulling it straight off the stem and | ||
after burner is turned off | OFF position. | check the bottom of the knob for any | ||
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Burner flames very | Improper air to gas ratio. | • If cooktop is connected to LP gas, check all steps | ||
large or yellow |
| in the Installation Instructions that came with | ||
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| your cooktop. |
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