Save time and money!

Review the troubleshooting tips on the following pages first and you may not need to call for service.

 

 

Before You Call For Service…

 

 

 

 

 

 

 

 

Radiant Cooktop

 

 

 

 

 

PROBLEM

POSSIBLE CAUSE

 

 

 

 

 

SURFACE UNITS

• You must use pans which are absolutely flat. If light can be seen

 

WILL NOT MAINTAIN

between the pan bottom and a straight edge, the surface units will

 

A ROLLING BOIL OR

not transfer heat properly.

 

COOKING IS SLOW

• Pan bottoms should closely match the diameter of the surface unit

 

 

 

 

selected.

 

 

 

 

 

COOKTOP FEELS

• The glass cooktop surfaces may seem hotter than you are used to.

 

HOT

This is normal. Use pans which are absolutely flat.

 

 

 

 

 

SURFACE UNITS

• Difficulty may be in the main distribution panel of your house, caused

 

DO NOT WORK

by a blown cooktop-circuit fuse, a tripped cooktop-circuit breaker, the

 

PROPERLY

main fuse or the main circuit breaker, depending on the nature of

 

 

the power supply. If a circuit breaker is involved, reset it. If the

 

 

control box uses fuses, the cooktop fuse (a cartridge-type) should be

 

 

changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL

 

 

CIRCUITS. If after performing one of these procedures, the fuse

 

 

blows or circuit breaker trips again, call for service.

 

 

NOTE: Apartment tenants or condominium owners should ask their building

 

 

management to perform this check before calling for service.

 

 

• Cooktop surface unit controls are not properly set or the wrong

 

 

control knob is set for the surface unit you are using.

 

 

 

 

 

TINY SCRATCHES

• Incorrect cleaning methods have been used, cookware with rough

 

OR METAL MARKS

bottoms have been used, or coarse particles (salt or sand) were

 

(may appear as cracks)

between the cookware and the surface of the cooktop. Use

 

OR ABRASIONS ON

recommended cleaning procedures, be sure cookware bottoms and

 

RADIANT COOKTOP

cookware are clean before use, and use cookware with smooth

 

GLASS SURFACE

bottoms. Tiny scratches are not removable but will become less visible

 

 

in time as a result of cleaning.

 

 

 

 

 

AREAS OF

• Marks from aluminum and copper pans as well as mineral deposits

 

DISCOLORATION

from water or food can be removed with the cleaning cream.

 

OR DARK STREAKS

• Hot surface on a model with a white glass cooktop. This is normal.

 

ON THE COOKTOP

 

The surface may appear discolored when it is hot. This is temporary

 

 

 

 

and will disappear as the glass cools.

 

 

Food spillovers should always be cleaned before the next use of the

 

 

cooktop, following the cleaning instructions in the Glass Cooktop

 

 

Cleaning section.

 

 

 

 

 

PLASTIC MELTED

• See the Glass Surface – Potential for Permanent Damage section in

 

TO THE SURFACE

the Glass Cooktop Cleaning section.

 

 

 

 

 

PITTING (OR

• A hot sugar mixture was spilled on the cooktop. Call a qualified

 

INDENTATION)

technician for replacement.

 

OF THE COOKTOP

 

 

 

 

 

 

 

 

FREQUENT

• Improper cookware used. Use only flat cookware to minimize cycling.

 

CYCLING OFF

 

 

 

 

AND ON OF

 

 

 

 

SURFACE UNITS

 

 

 

 

 

 

 

 

CONTROL KNOB

• When the knob is at the OFF position, it must be pushed in before

 

WILL NOT TURN

it can be turned. When the knob is at any other position, it can be

 

 

turned without being pushed in.

 

 

 

 

 

16

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GE ZEU769 owner manual Save time and money, Before You Call For Service…

ZEU769 specifications

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