Help and Advice | 1208 | |
|
|
|
Frequently asked question | What you can do |
|
|
|
|
No channels were found when | Some TV channels are not available in |
|
searching for channels. I am missing | every area. |
|
some channels. | Use the postcode checker on www. |
|
|
| |
| freeview.co.uk. |
|
| Your signal may be weak. Get a |
|
| professional to check your installation |
|
| – your aerial may provide a better |
|
| signal if it is moved somewhere else. |
|
| Please remember that older aerials and |
|
| indoor aerials aren’t as effective as new |
|
| outdoor and roof aerials. Or, try using a |
|
| signal amplifier or booster to improve |
|
| reception. You may need to scan |
|
| the digital channels again. For more |
|
| information on retuning, see page 23. |
|
I cannot see digital channels after I | You will need to retune your digital |
|
have moved the digital TV recorder to a | TV recorder. For more information on |
|
different house. | retuning, see page 23. |
|
I have forgotten my PIN. | Contact the helpline on 0871 230 1777 |
|
| who will be able to help you reset |
|
| your PIN. Don’t forget to have your |
|
| system information available. For more |
|
| information, see page 24. |
|
The digital TV recorder is behaving in an | Press the STANDBY button on your |
|
unusual way, for example, the wrong | remote control to turn the digital TV |
|
information is on the screen. | recorder off and then on again. If there |
|
| is no improvement, put the digital TV |
|
| recorder in standby, switch it off at |
|
| the mains and leave it for 10 seconds |
|
| before switching it back on. |
|
| If this does not solve the problem, |
|
| contact the helpline on 0871 230 1777 |
|
| who will be able to help diagnose the |
|
| problem. Don’t forget to have your |
|
| system information available. For more |
|
| information, see page 24. |
|
27