Limited Warranty

What this limited warranty covers:

The manufacturer warrants that your Hamilton Beach® steam cleaner, model HB-165, for a period of one year from the date of original purchase, will be free from all defects in material and workmanship. This limited warranty is granted only to the original consumer purchaser or gift recipient. Keep the original sales receipt, as proof of purchase is required to make a warranty claim. This limited warranty is subject to the following provisions:

What this limited warranty does not cover:

Expenses related to pick up, delivery or house calls. You are responsible for all costs associated with returning the product or any component to us, and our returning a product or component to you.

Parts of the cleaner that require replacement under normal use.

Damage or malfunction caused by accident, alteration, abuse, misuse, or use not in accordance with the Owner’s Manual.

Damage or malfunction caused by improper service or maintenance, the use of parts other than genuine Hamilton Beach® parts or modifications made to the cleaner without our prior written approval.

Cleaners purchased or used outside the United States.

This warranty is void if the product is used for other than single-family household use or subjected to any voltage or waveform other than as specified on the rating label (e.g., 120V ~ 60Hz).

The manufacturer will, at its option, repair or replace a defective steam cleaner or steam cleaner part that is covered by this limited warranty. This is your exclusive remedy. As a matter of warranty policy, the manufacturer will not refund the purchase price.

Warranty Registration:

To register for warranty please visit our website at www.essco.net and fill out a registration card.

Obtaining warranty service:

To obtain warranty service, call 888-960-0396 or e-mail us at hbvacsupport@essco.net.

If you prefer, you can write to: ESSCO

Attn: Hamilton Beach Warranty 1933 Highland Road Twinsburg, OH 44087

When returning parts for repair, please include the model number and series number from the data label located on the bottom of the steam cleaner.

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Hamilton Beach HB-165 owner manual Limited Warranty