Page 212 Troubleshooting Tips
HotSync problems
Problem Solution
Why can’t I synchronize
my communicator with
my computer?
Try each of these in turn. After each step, try to synchronize to see
if the problem persists:
■Make sure you installed the software that came with your
communicator. You must install this software even if you
upgraded from another Palm OS handheld.
■Make sure there are no active calls on your Treo before you
begin a HotSync operation. You cannot synchronize while you
have an active call, and you cannot make or receive calls during
a HotSync operation.
■Make sure you selected your user name in Palm Desktop
software before beginnin g the HotSync operation.
■Perform a soft reset. See page 202 for details.
■Open the Palm folder and double-click the HotSync Manager
icon . On the HotSync Controls tab, make sure the
Enabled option is selected. Clic k the Serial Port Settings tab . In
the first pane, select Local Setup. In the second pa ne, select As
Fast As Possible as the Spee d and Handspring USB as the
Port.
■Make sure the cable is connected securely to your computer
and your communicator.
■If you’re using a USB cable, ins ert the Handspring CD into your
computer, double-click the Handspring CD icon, open the
Utilities folder, and then run the V isor USB registry utility.
■If you are using a USB cable, disconnect any other USB devices
you are using. If you’re connecting your cable to a USB hub,
disconnect it and connect your cable directly to your computer.
■Restart your computer.
■If you installed a co nduit from a third- party software devel oper,
contact the developer for support.
I did a HotSync
operation, but one of my
applications did not
synchronize.
Make sure the correct options are select ed in the Conduit Settings
dialog box. See page 191 for details.
I cannot launch the
HotSync Manager.
■Make sure you are not run ning another program, su ch as
America Online, CompuSe rve, or WinFax, tha t uses the port you
selected in the Setup dialog box.
■Reinstall the Palm Desktop software.