Appendix B Page 213
I tried to do a wireless
HotSync operation, but
it did not complete
successfully.
Check the following on your computer:
■Make sure your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
■Make sure the modem c onnected to your c omputer is turned o n
and is connected to the outgoing phone line.
■Make sure the HotSync Manager is enabled. Open Palm
Desktop software, from the HotSync menu, choose Setup. Make
sure that the Enabled option is selected.
■Check the HotSync Manager Modem Setup settings. Open Palm
Desktop software, from the HotSync menu, choose Setup. Click
the Serial Port Settings tab and make sure the Modem Setup
option is selected and that the Modem and Port settings match
your computer modem.
■Make sure the modem you are using with your communicator
has an on-off switch. Your communicator cannot “wake up” a
modem that has an auto-off feature.
■Make sure the modem is connec ted properly to a port on your
computer and is connected to the incoming phone line.
■You may need to select a different Modem Type or enter a
custom Setup String. Most modems have a Setup String that
causes them to send initial co nnection sounds to a speaker .
You can use these sounds to check the modem connection.
■Make sure you are not running another program, such as
WinFax, CompuServe, or America Online, that uses the port you
selected in the Setup dialog box.
■Make sure your modem resets before you try again. (Turn off
your modem, wait a minute, then turn it back on.)
Check the following on your communicator:
■Confirm that you are inside a coverage area, and that the signal
is strong.
■Make sure the dialing instruction dials the correct phone number.
■If you need to dial an outside line prefix, make sure you selected
the Dial Prefix option on your communicator and entered the
correct code.
■If the you have Call Waiting, mak e sure you selected the Disab le
call waiting option under Mod em Sync Phone Setup on your
communicator and entered the correct code.
■Make sure the connection is clear. Using a noisy connection can
interrupt communications.