User’s Manual
TECHNICAL SUPPORT (FAQ)
Q & A FOR GENERAL PROBLEMS |
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| PROBLEM & QUESTION |
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| POSSIBLE SOLUTION |
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| Power LED is not on |
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| *Check if the Power Switch is in the ON position. |
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| *Power Cord should be connected. |
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| *Check if the PC system is Plug & Play compatible. |
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| No Plug & Play |
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| *Check if the Video Card is Plug & Play compatible. |
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| *Check if any plug pins on the VGA ,DVI or HDMI |
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| connector are bent. |
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| The display is too dark or too bright. |
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| *Adjust the Contrast and Brightness Controls. |
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| Picture bounces or a wave pattern is |
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| *Move electrical devices that may cause electrical |
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| present in the picture |
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| interference. |
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| *Computer Power Switch should be in the ON |
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| position. |
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| *Computer Video Card should be snugly seated in its |
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| slot. |
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| The power LED is ON (orange) but |
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| *Make sure monitor’s video cable is properly |
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| connected to the computer. |
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| there’s no video or no picture. |
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| *Inspect monitor’s video cable and make sure none of |
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| the pins are bent. |
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| *Make sure computer is operational by hitting the |
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| CAPS LOCK key on the keyboard while observing |
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| the CAPS LOCK LED. The LED should either turn |
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| ON or OFF after hitting the CAPS LOCK key. |
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| Missing one of the primary colors |
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| *Inspect the monitor’s video cable and make sure that |
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| (RED, GREEN, or BLUE) |
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| none of the pins are bent. |
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| Screen image is not centered or sized |
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| * Adjust pixel frequency CLOCK and PHASE or press |
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| properly. |
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| Picture has color defects |
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| *Adjust RGB color or select color temperature. |
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| (White does not look white) |
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| *Use win 2000/ME/XP Right click anywhere on |
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| The screen resolution needs to be |
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| desktop and select Properties>Settings>Screen |
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| adjusted |
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| Resolution. Use the silder to adjust the reslution and |
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| click Apply. |
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| No sound is outputted from monitor’s |
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| *Make sure PC audio output cable is connected to |
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| screen’s LINE IN port (or AUDIO IN port). |
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| *Make sure the sound volume adjustment can be |
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| clearly identified. |
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| *Make sure the System > Silence option in the monitor |
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| menu is on. |
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| *While transferring via HDMI port but no sound is |
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| outputted, it is recommended to select AUDIO |
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19
