Troubleshooting (continued)
Symptom | Possible Cause | Corrective Action | |
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3. Continued | c. Defective valve. | Turn the valve knob to the ON position. Place the | |
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| ON/OFF switch in the ON position. Check the millivolt | |
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| meter a the thermopile terminals. The millivolt meter | |
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| should read greater than 125mV. If the reading is ac- | |
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| ceptable, and if the burner does not come on, replace | |
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| the gas valve. | |
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| d. Plugged burner orifice. | Check the burner orifice for stoppage. Remove stop- | |
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| page. | |
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| e. Wall switch or wires are defective. | Follow the corrective action in Symptom and Pos- | |
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| sible Cause 1.a above. Check the switch and wiring. | |
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| Replace where defective. | |
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4. Frequent pilot outage | a. Pilot flame may be too high or too low, or blow- | Clean thermocouple and adjust the pilot flame for | |
problem. | ing out (high pressure), causing pilot safety to drop | maximum flame impingement. Follow lighting instruc- | |
| out. | tions carefully. | |
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5. The pilot and main | a. No LP in tank. | Check the LP (propane) tank. Refill the fuel tank. | |
burner extinguish while |
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b. Inner vent pipe leaking exhaust gases back into | Check venting system for damage. Replace/repair | ||
in operation. | |||
the system. | improperly assembled pipe sections. | ||
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| c. Glass too loose and air tight packet leaks in | Replace glass panel assembly. | |
| corners after usage. |
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| d. Bad thermopile or thermocouple. | Replace if necessary. | |
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| e. Improper vent cap installation. | Check for proper installation and freedom from debris | |
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| or blockage. | |
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6. Glass soots. | a. Flame impingement. | Adjust the log set so that the flame does not exces- | |
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| sively impinge on it. | |
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| b. Improper air shutter setting. | Adjust the air shutter located on the control panel. | |
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| c. Debris around air shutter. | Inspect the opening at the base of the burner. NO MA- | |
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| TERIAL SHOULD BE PLACED IN THIS OPENING. | |
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7. Flame burns blue | a. Insufficient oxygen being supplied. | Ensure that the vent cap is installed properly and free | |
and lifts off burner. |
| of debris. Ensure that the vent system joints are tight | |
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| and have no leaks. | |
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| Ensure that no debris has been placed at the base of, | |
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| or in the area of the air holes in the center of the base | |
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| pan beneath the burner. | |
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| Ensure that the glass is tightened properly on the unit, | |
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| particularly on top corners. | |
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30 | Heat & Glo • |
