Hitachi MK-96RD621-08

Troubleshooting 6-1

Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User’s Guide

Troubleshooting

This chapter describes how to troubleshoot problems with the Storage

Navigator:

 General Troubleshooting

 Calling the Hitachi Data Systems Support Center

Contents

Main Draft Hitachi Universal Storage Platform V Hitachi Universal Storage Platform VM Hitachi Storage Navigator Users Guide F L Page Contents About Storage Navigator Operations ...................................................... 1-1 Installation Requirements and Procedures .............................................. 2-1 Using the Storage Navigator GUI........................................................... 3-1 Performing Storage Navigator Operations............................................... 4-1 Using the Storage Navigator CLI............................................................ 5-1 Acronyms, and Abbreviations Index Preface Intended Audience Product Version Document Revision Level Source Documents for this Revision Changes in This Revision Updated Logging In to a Storage System and General Error Conditions and Referenced Documents Preface xi Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator Users Guide Document Conventions screen/code This document uses the following icons to draw attention to information: Convention for Storage Capacity Values Getting Help Comments Page About Storage Navigator Operations Overview of Storage Navigator Storage Navigator GUI Figure 1-1 Example of Storage Navigator Computer and SVP Configuration Storage Navigator CLI Storage Navigator Features User Access Levels Password User Types Operation Authority Storage Device List Overview of Audit Logs Figure 1-2 Overview of the Audit Log Operations Overview of Configuration File Loader Operations Table 1-1 Program Products Supporting Spreadsheets and How to Apply a Spreadsheet Overview of SSL-Encrypted Communications Important Terms and Concepts Table 1-2 Example of Device Numbers for Each CU Page Installation Requirements and Procedures System Requirements Requirements for Windows Table 2-1 Storage Navigator Computer Requirements for Windows Table 2-2 Supported Web Browser and Java Runtime Environment for Windows Requirements for UNIX Table 2-3 Storage Navigator Computer Requirements for UNIX Table 2-4 Supported Web Browser and Java Runtime Environment for UNIX Setting Up Storage Navigator Configuring the Web Browser Configuring Storage Navigator over a Firewall Registering the Primary SVP Host Name Configuring Java JRE 1.4 Figure 2-1 Cache Dialog Box of Java (TM) Plug-in Control Panel JRE 5.0 or JRE 6.0 Page Figure 2-4 Temporary Files Settings Dialog Box (For JRE 6.0) Configuring Communications over only IPv6 Figure 2-5 Networking Dialog Box (for Windows Vista) Storage Navigator Conventions General Parameters Table 2-5 Text Color and Font Type Displayed on Windows Keystrokes and Navigation UNIX Windows Server 2003 Figure 2-6 Advanced Dialog Box (Internet Options, Internet Explorer) Page Starting Up and Logging Into Storage Navigator Overview of Login Procedures Figure 2-9 Log in Process Table 2-6 Specifications and Restrictions Concerning Login Operations Permission for Accessing Local Client Files Figure 2-10 Concept of Java Application Security Figure 2-11 Security Warning Dialog Box (for JRE 1.4) Run Logging In to a Storage System Figure 2-14 Login Dialog Box Figure 2-15 Error Message on JRE Installation Using SSL-Encrypted Communication Figure 2-16 Security Alert Dialog Box Figure 2-17 Security Alert Dialog Box for the Certificate Using Windows Server 2003 Changing Between View Mode and Modify Mode Extending the Modify Mode Timeout Period Figure 2-19 Progress Bar Showing the Modify Mode Timeout License Keys Figure 2-20 Overview of License Keys and Option Installation Table 2-7 License Key Temporary Key Permanent Key Term Key Emergency Key Licensed Capacity Table 2-8 Methods for Calculating Capacity of a Volume Table 2-9 An Example of Estimating Capacity for Purchase Storage Navigator Options Table 2-10 Storage Navigator Options Page Page Using the Storage Navigator GUI Common Elements of the Storage Navigator Main Windows The Cancel button cancels the changes or settings made on the Storage File Menu The Basic Information command ( ) displays the Basic Information The Refresh All command ( ) allows you to update the information on The Refresh command ( ) displays the latest information on the Storage Go Menu Help Menu The About command opens the About dialog box which displays the Subsystem Name: Contact: Icons The Audit:Normal button ( ), the Audit:Warning button ( ) or the The User ID column shows the user ID of the currently logged-in user. License Key Window Page Uninstall: changes the row of the selected option to blue bold italics and License Key List The Product Name column includes: The Key Type column shows the license type: Permanent, Term, The Permitted Volumes column shows the following information: Table 3-1 License Key Status Icons License Install Box File, or Available. License Status Box Information Window Figure 3-3 Information Window The Apply button makes all the changes or settings made on the Storage The Cancel button cancels the changes or settings made on the Storage Device Information Name: Device name of the connected storage system. The Storage Contact LDEV Information Volume Type Capacity The OPEN Volume button displays the volume capacity information The Mainframe Volume button displays the volume capacity information Number of LDEVs Port Status Window Figure 3-5 Port Status Window Status Window Figure 3-6 Status Window Table 3-2 SIM Reference Codes Note: SVP) or Not Complete (if the error has not been deleted). Table 3-3 Severity Level Detail Dialog Box Figure 3-7 Detail Dialog Box Account Window Account Information Tree User Information Modify: The user can add and delete user accounts, and can change Permission Information List Modify Table 3-4 Operation Authority Required to Perform Each Function Page Login Message Window Figure 3-9 Login Message Window The Apply button makes all the changes or settings made effective. The Cancel button cancels the changes or settings. Syslog Window Figure 3-10 Syslog Window Audit Log Window Figure 3-11 Audit Log Window Configuration File Loader Window Figure 3-12 Configuration File Loader Window The Select Sheet list allows you to select the program product option for The Import button allows you to import the edited spreadsheet file. For The Export button allows you to export the current spreadsheet file. For The Select Tag list is available after you have imported a spreadsheet, The Status field displays whether or not there is an error in the imported Basic Information Display Dialog Boxes Common Elements Table 3-5 Icons in the LDKC:CU:LDEV column Port Dialog Box Figure 3-13 Port Dialog Box (Basic Information Display, when Fibre is Selected) Port list: LUN Dialog Box Figure 3-14 LUN Dialog Box (Basic Information Display) Port list: LDEV Dialog Box Figure 3-15 LDEV Dialog Box (Basic Information Display) Paths LDEV Status Dialog Box Figure 3-16 LDEV Status Dialog Box (Basic Information Display) List: Normal: All the volumes are in a normal status. Table 3-7 Status of a Volume Dynamic Provisioning Dialog Box Figure 3-17 Connected Host Dialog Box (Basic Information Display) Connected Host Dialog Box No. Type/Model SEQNUMBER LPAR Detail Information Dialog Box Figure 3-18 Detail Information Dialog Box (Basic Information Display) Storage Device List Dialog Box Figure 3-19 Storage Device List Dialog Box The Edit button ( ) opens the Storage List Editor dialog box (see Figure Table 3-8 Information on Storage Device List ; , : , * , ? , < Note: Storage List Editor Dialog Box Figure 3-20 Storage List Editor Dialog Box The Del. button deletes a storage system entry. The Edit button opens the Change Storage Entry dialog box (see Figure Tool Panel Control Panel Set Env. Dialog Box Figure 3-22 Set Env. Dialog Box (Control Panel) Download Dialog Box Figure 3-23 Download Dialog Box (Control Panel) The Submit button opens the Download File dialog box (see Figure 4-6) to Restore Dialog Box Figure 3-24 Restore Dialog Box (Control Panel) The Next button takes you to the next step of restoring backup files, The Reset button clears all the check boxes and text boxes. Performing Storage Navigator Operations Editing the Storage Device List Adding a New Storage Device Figure 4-1 Storage Entry Dialog Box Changing a Storage Device Figure 4-2 Change Storage Entry Dialog Box (When IP Address is Set) Deleting a Storage Device Enabling and Disabling Storage Navigator Options Enabling Options Using a License Key Code Enabling Options Using a License Key File Figure 4-3 Install/Uninstall Error Dialog Box Enabling Options Automatically Table 4-1 Condition to Enable Available Button Enabling or Disabling a License Disabling Storage Navigator Options Launching the Desired Option Managing the User Accounts Registering New Users Password Figure 4-4 New User Dialog Box Changing User Passwords Figure 4-5 Change Password Dialog Box (when Modify is not set for Account Administrator Role) Changing User Operation Authority Enabling or Disabling User Accounts Deleting Users Setting the Environment Parameters Downloading the Configuration Files Figure 4-6 Download File Dialog Box After the Files are Selected Restoring Backups of the Configuration Files Page Page Figure 4-9 Restore File Dialog Box Downloading Trace Files Using the FD Dump Tool Figure 4-10 Download Trace Files Dialog Box 1 for Selecting Trace Files Figure 4-11 Download Trace Files Dialog Box 2 for Compressing Page Using Configuration File Loader Exporting the Spreadsheet Figure 4-13 Export Dialog Box Editing the Spreadsheet Page Page Importing the Spreadsheet Figure 4-17 Import Dialog Box Page Using the Storage Navigator CLI Overview of Storage Navigator CLI Storage Navigator CLI Operations Preparing for using Storage Navigator CLI Requirements for Storage Navigator CLI Installing Storage Navigator CLI Changing Java Security Policy Creating a User Authentication File Modifying a Batch File Table 5-1 Batch Files for Executing the Storage Navigator CLI Commands Command Reference Table 5-2 Storage Navigator CLI Commands CFLCHK Command CFLGET Command CFLSET Command Spreadsheets Spreadsheet File Conventions Table 5-3 Spreadsheet Conventions Spreadsheet Components Declaration Comments Figure 5-2 Example of a Spreadsheet Declaration Type Operation Tags Parameters Comments Common Operation Tags SerialNumber Tag Table 5-4 Parameters of the SerialNumber Tag Execution Results Page General Troubleshooting General Error Conditions and Recommended Actions Table 6-1 General Error Conditions ID\Application Data\Sun\Java\Deployment\log\*.trace ID\Application Data\Sun\Java\Deployment\log\*.log directory\.java\deployment\log\*.trace 6-4 Troubleshooting Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator Users Guide ID\Application Data\Sun\Java\Deployment\log\*.trace ID\Application Data\Sun\Java\Deployment\log\*.log directory\.java\deployment\log\*.trace directory\.java\deployment\log\*.log Page 6-6 Troubleshooting Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator Users Guide Note: Page 6-8 Troubleshooting Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator Users Guide Clearing Cache of Java and Web Browsers Calling the Hitachi Data Systems Support Center Acronyms and Abbreviations Page Index U V W Page MK-96RD621-08