Holmes HM1865RC warranty Trouble Probable Cause Solution, Replacement Accessories

T R O U B L E S H O O T I N G -

F I LT E R A C C E S S O R I E S

TROUBLE	PROBABLE CAUSE	SOLUTION
Unit does not turn on.	Water spilled in humidistat.	Drain water from base and allow unit to dry
		for 15 minutes.
	Circuit breaker has been tripped.	Check circuit breaker.
Mist output minimal to none.	Filter has not absorbed water.	Wait 15 minutes before starting humidifier.
	Mineral buildup in tray.	See Weekly Maintenance under Cleaning and
		Maintenance Instructions. Regular cleaning is
		recommended to keep the unit functioning properly.
	Humidistat is set too low.	Raise the level of humidity by adjusting the
		humidistat (see Operating Instructions).
	Filter needs to be replaced.	Replace your filter (HWF65) by calling 1-800-5-
		HOLMES, or visit www.holmesproducts.com.
Water leaks from tank.	Rubber tank ring is missing	Remove tank cap then replace or reposition ring.
	or improperly placed.
	Cap not tight enough.	Tighten the cap.
Filter turns brown.	The filter needs to be replaced.	Replace your filter (HWF65) by calling 1-800-5-
		HOLMES, or visit www.holmesproducts.com.
	Short filter life.	In areas with hard water the filter will need
		to be changed more frequently.
Film on water tank.	Mineral deposits cause film on tank	See Daily Maintenance under Cleaning and
	to build up.	Maintenance instructions. Regular cleaning is
		recommended to keep the unit functioning properly.
		To order CleanseClean® (S1710), call 1-800-5-
		HOLMES, or visit www.holmesproducts.com.
Water in tanks appears cloudy.	Filter needs to be replaced.	Replace your filter (HWF65) by calling 1-800-5-
		HOLMES, or visit www.holmesproducts.com.
	Water tank filled with warm water.	Use cool water to fill the water tank – and only use
		Holmes® care products recommended in this manual.
Unit cycles on/off.	Humidifier is reacting to room.	Set the AccuSet Plus ™ digital Humidistat to a higher
		or lower desired setting.
Very tight tank cap.	Tank cap over tightened.	Add liquid soap to cap gasket to ease opening.

REPLACEMENT ACCESSORIES

To order the replacement accessories you can do any of the following:

•Fill out the accessories card found with the product

•Visit your local retailer

•Go to www.holmesproducts.com

•Call consumer service at 1-800-5-HOLMES

Holmes®, the Holmes logo®, FilterCheck®, Cleanse Clean®, and AccuSet Plus™ are trademarks of The Holmes Group, Inc. or its subsidiaries. MICROBAN is a registered trademark of Microban Products Company.

GE® is a registered trademark of The General Electric Company.

WA R R A N T Y I N F O R M AT I O N

SERVICE INSTRUCTIONS

1.DO NOT attempt to repair or adjust any electrical or mechanical functions on this unit. Doing so will void the Warranty.

2.If you need to exchange the unit, please return it in its original carton, with a sales receipt, to the store where you purchased it. If you are returning the unit more than 30 days after the date of purchase, please see the enclosed Warranty.

3.If you have any questions or comments regarding this unit’s operation or believe any repair is necessary, please write to our Consumer Service Department or visit our

website at www.holmesproducts.com.

THE HOLMES GROUP, INC. CONSUMER SERVICE DEPARTMENT 32B SPUR DRIVE

EL PASO, TX 79906

For your own records, staple or attach your sales receipt to this manual. Also, please take a moment to write the store name/location and date purchased below.

STORE NAME:

LOCATION:

DATE PURCHASED:

(STAPLE RECEIPT HERE)

SIX (6) YEAR LIMITED WARRANTY

SAVE THIS WARRANTY INFORMATION

A.This Warranty applies only to the original purchaser of this product.

B.This Warranty applies ONLY to repair or replacement of any supplied or manufactured parts of this product that, upon inspection by The Holmes Group, Inc. authorized personnel, is shown to have failed in normal use due to defects in material or workmanship. The Holmes Group will determine whether to repair or replace the unit. This Warranty does not apply to installation expenses.

C.Operating this unit under conditions other than those recommended or at voltages other than the voltage indicated on the unit, or attempting to service or modify the unit, will render this WARRANTY VOID.

D.Unless otherwise proscribed by law, The Holmes Group shall not be liable for any personal injury, property or any incidental or consequential damage of any kind (including water damage) resulting from malfunctions, defects, misuse, improper installation or alteration of this product.

E.All parts of this product excluding filters, which are covered under separate warranty, are guaranteed for a period of 6 years as follows:

1.Within the first 30 days from date of purchase, the store from which you purchased your product should replace this product if it is defective in material or workmanship (provided the store has in-stock replacement.) If you intend to assert any claim in connection with the product, please follow the instructions in paragraph F.

2.Within the first seventy two months from date of purchase, The Holmes Group will repair or replace the product if it is defective in material or workmanship, subject to the conditions in paragraph G.

F.If you have any other problem or claim in connection with this product, please write our Consumer Service Department.

G.IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these instructions if you are returning the unit to The Holmes Group, Inc.:

1.Carefully pack the item in its original carton or other suitable box to avoid damage in shipping.

2.Before packing your unit for return, be sure to enclose:

a)Your name, full address with zip code and telephone number

b)A dated sales receipt or PROOF OF PURCHASE,

c)Your $7.00 check for return shipping and handling, and

d)The model number of the unit and the problem you are having. (Enclose in an envelope and tape directly to the unit before the box is sealed.)

3.The Holmes Group recommends you ship the package U.P.S. ground service for tracking purposes.

4.All shipping charges must be prepaid by you.

5.Mark the outside of your package:

HOLMES

THE HOLMES GROUP, INC.

32B SPUR DRIVE EL PASO, TX 79906

SHIPPING AND HANDLING CHARGES: $7.00 (USD)

This Warranty gives you specific legal rights, and you may have other rights which vary from state to state. The provisions of this Warranty are in addition to, and not a modification of, or subtraction from, the statutory warranties and other rights and remedies contained in any applicable legislation. To the extent that any provision of this Warranty is inconsistent with any applicable law, such provision shall be deemed voided or amended, as necessary, to comply with such law.

HMAN007.03.US.OM1 HM1865/1865RC03EM1 Printed in China

	☎INFO	HOT-LINE: If, after reading this owner’s guide you have
	any questions or comments, please call 1-800-5-HOLMES and a
	Consumer Service Representative will be happy to assist you.
Cool Mist		HM1865RC
		HM1865
Humidifier

Owner’s Guide

FILTER TYPE : WICK FILTER

FILTER# : HWF65

PLEASE READ AND SAVE THESE IMPORTANT INSTRUCTIONS