13. WARRANTY SERVICE Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and to us. All Honda
warranty details are explained in the Distributor’s Limited Warranty. Normally,
any problems concerning the product will be handled by your dealer’s service
department. If you have a warranty problem that has not been handled to your
satisfaction, we suggest you take the following action:
Discuss your problem with a member of the dealership management. Often
complaints can be quickly resolved at that level. If the problem has already
been reviewed with the Service Manager, contact the owner of the
dealership or the General Manager.
If your problem still has not been resolved to your satisfaction, contact the
Power Equipment Division of American Honda Motor Co., Inc.
American Honda Motor Co., Inc.
Power Equipment Division
P.O. Box 100021
Duluth, Georgia 30136-9421
Telephone: (404) 497-6400
We will need the following information in order to assist you:
- Your name, address, and telephone number
- Product model and serial number (see page 8)
- Date of purchase
- Dealer name and address
- Nature of problem
After reviewing all the facts involved, you will be advised of what action can
be taken. Please bear in mind that your problem will likely be resolved at the
dealership, using the dealer’s facilities, equipment, and personnel, so it is very
important that your initial contact be with the dealer.
Your purchase of a Honda product is greatly appreciated by both your dealer
and American Honda Motor Co., Inc. We want to assist you in every way
possible to assure your complete satisfaction with your purchase.
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